Indina Lenora
Hendala,Wattala
Summary
Dynamic leader with a proven track record at EMIRATES Airline, enhancing customer satisfaction and maintaining compliance. Skilled in operations management and adept in fostering client relationships. Excels in fast-paced environments, demonstrating exceptional communication skills and adaptability. Achieved significant improvements in team performance and service efficacy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Owner
Indiana Clothing Store Pvt Ltd
Hendala Wattala
01.2023 - Current
- Coordinated purchasing activities and supervised store functions.
Operating Partner
Beast Hub Pvt Ltd
Hendala Wattala
01.2022 - Current
- Coordinating operations and delivering dietary information along with nutrition supplements.
Business Analyst
HSBC Electronic Data Processing Lanka Private Ltd
08.2012 - 08.2022
- Analyzing and identifying business requirements in creating various types of products for different lines of business: personal and commercial banking
- Conducting detailed analysis in order to provide consultation on various product features attributes to meet end customer requirements
- Coordinating with multiple teams including business and technical support teams in supporting projects and business as usual
Senior Airport Service Agent
EMIRATES Airline
08.2015 - 09.2020
- Handled premium passengers in the first and business class lounge
- Enhanced Customer satisfaction with fast knowledgeable industry standards and service efficacy
- Maintain full compliance with legal, health and safety regulations
- Approach and solved work problems with initiative and knowledge of transportation operations
- Utilized research and evidence - based practices to support improvement in customer satisfaction
- Troubleshoot problems and develop successful solutions
Associate Lead - Operations
OS1 Solutions
08.2014 - 04.2015
- Customer care
- Lead generation - handling OLIVE property projects, contacting potential clients, tasking with regards to property availability
- Conduct training to new staff with regards to project-based information and developments
- Data Capturing - maintaining forms and spreadsheets for management reviews
- Co-ordinating with the OLIVE property HQ based in Dubai and updating agents with relevant information required for call processing
- Have attended training sessions at OLIVE property HQ in Dubai
Junior Support Officer
CAMMS Group
- Provide general reception duties including answering phones, incoming and outgoing mail and courier deliveries
- Ensure the office is organized, clean and well maintained on a regular basis particularly the preparation of meeting rooms before and after meetings
- Monitor and proactively order and maintain office supplies and stationery as required
- Assist with the coordination of internal and external meetings including organization of catering and facilities, bookings
- Provide office support to other business units and staff including the preparation of documents (e.g
- Printing, binding, etc.)
- Ensure the filing system is well maintained and effectively utilized by other staff
- Deal with internal and external customers in a professional and timely manner
- Coordinate internal and external events and functions as required
- Provide other administrative support as required including data entry
Tele marketing executive
Nexellent Lanka
- Company Overview: U.K Company
- U.K Company
Marketing Consultant
Pacific International
- Company Overview: Australian company
- Australian company
Telemarketing Executive
Teli Force (Pvt) Ltd
- Company Overview: previously known as Tele Hawk Pvt
- Ltd
- Previously known as Tele Hawk Pvt
- Ltd
Customer Care Executive
Airtel
Education
G. C. E. London O/L -
01.2007
Skills
- Excellent interpersonal skills
- Excellent communication skills
- Customer care
- Administration work
- Leadership skills
- Interacting with people
- Establishing rapport with clients
- Ability to learn quickly
- Adaptability
- Fast learner
- Team player
- Fluent in English
- Fluent in Sinhala
- Fair knowledge of Tamil
- Computer skills
- Fluent in office packages
- Drawing skills
- Operations management
Skillsstrengthsandcompetencies
- Excellent interpersonal & communication skills with customer care and Administration work.
- Well versed with stronger leadership skills.
- Flair for interacting with people & establishing instant rapport with clients.
- Ability to learn quickly and adapt to changing environment.
- Fast Learner.
- Team Player.
- Fluent in English, Sinhala & Fair Knowledge of Tamil.
- Computer (Fluent in office packages) Drawing Skills.
Schoolsattended
Buddhist Ladies College International
Certification
- Customer Service Foundations
- De-Escalating Intense Situations
- Developing Your Emotional Intelligence
- Communicating with Confidence
- Communication Foundations
- Editing and Proofreading
- Effective Listening
- Writing Email
Objectivesandgoals
To apply the knowledge I have gained through my academic career and real world experience to the betterment of the organization. To obtain a position this brings about the challenging spirit inside me and will allow me to achieve self-satisfaction by facing and winning challenges.
Personal Information
- Age: 33
- NIC Number: N5260502
- Date of Birth: 04/12/91
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
Store Owner
Indiana Clothing Store Pvt Ltd
01.2023 - Current
Operating Partner
Beast Hub Pvt Ltd
01.2022 - Current
Senior Airport Service Agent
EMIRATES Airline
08.2015 - 09.2020
Associate Lead - Operations
OS1 Solutions
08.2014 - 04.2015
Business Analyst
HSBC Electronic Data Processing Lanka Private Ltd
08.2012 - 08.2022
Junior Support Officer
CAMMS Group
Tele marketing executive
Nexellent Lanka
Marketing Consultant
Pacific International
Telemarketing Executive
Teli Force (Pvt) Ltd
Customer Care Executive
Airtel
G. C. E. London O/L -
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