Indie Kotyk

• Manage evening operations, overseeing staff performance and ensuring efficient, high-quality service.
• Train and mentor new employees, developing their skills in customer service, food & beverage preparation, and operational standards.
• Delegate tasks and coordinate team workflow to maintain productivity and smooth shift transitions.
• Handle opening/closing procedures, daily cash reconciliation, and reporting to management.
• Resolve customer concerns and operational issues quickly, maintaining a positive guest experience.
• Gained strong leadership, coaching, and operational management skills in a dynamic service environment.

• Managed customer orders efficiently under high-volume conditions, balancing speed and quality.
• Developed strong sales and upselling skills, consistently promoting add-ons and higher-margin products.
• Collaborated with an international team to ensure smooth operations, adapting quickly to different roles (barista, cashier, food prep).
• Gained experience in customer relationship management, contributing to repeat business and positive store reputation.
• Learned to work with structured routines, productivity goals, and brand standards in a multinational company.

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Promoted welcoming atmosphere by greeting customers with friendly demeanour and promptly addressing their needs.
• Wiped, sanitized and maintained floors, tables, and equipment to adhere to company standards and procedures.
• Contributed to positive team environment through effective communication and collaboration with colleagues.

• Assisted in teaching classes of students between the ages of 9 and 14 how to express their creativity through pottery.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.

References available on request