Indiana Sonier
Williamsburg,Ontario
Summary
I am currently completing a Bachelor’s degree in Anthropology and Environmental Studies, expected in June 2025. Over the past years, I have gained experience in team leadership and health and safety management within the customer service sector. This experience has allowed me to develop a strong foundation in supervising and training staff, implementing safety protocols, and ensuring compliance with regulations. I possess advanced skills in document creation, data management, and email communication, with proficiency in Microsoft Office Suite. I am committed to fostering a safe and efficient work environment and contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Team Lead, Health and Safety Representative
Parachute Ice Cream
12.2021 - 07.2024
- Supervised and trained team members to ensure efficient service and high customer satisfaction.
- Managed daily operations, including inventory control, cash handling, and closing procedures.
- Hosted monthly safety meetings to review and reinforce safety protocols, address concerns, and update staff on best practices.
- Drafted and edited documents, organized data, and managed email communications to support efficient operations.
- Conducted regular safety checks and implemented risk mitigation strategies.
- Acted as a liaison between staff and management to improve workflow and team communication.
- Provided exceptional customer service by resolving issues and ensuring a positive guest experience.
- Assisted with scheduling, shift coverage, and performance evaluations.
Supervisor
Dairy Queen
04.2018 - 05.2020
- Supervised daily operations, ensuring adherence to company standards for quality, service, cleanliness, and value.
- Conducted orientation, training, and evaluations of crew members in all functional areas to ensure a well-trained and efficient team.
- Addressed minor customer complaints promptly and appropriately, escalating more serious issues to management when necessary.
- Completed all cash accountability reports accurately and in a timely manner during assigned shifts.
- Ensured that proper hand washing, product rotation procedures, and temperature logging were visible and active behaviors, role modeling and enforcing safe food handling practices.
Education
Bachelor of Science - Anthropology And Environmental Studies
University of Victoria
Victoria, BC06-2025
Skills
- Attention to detail
- Workplace inspections
- Training and mentoring
- Conflict resolution
- Customer service
- Quality control
- Microsoft Office Proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Elementary
Timeline
Team Lead, Health and Safety Representative
Parachute Ice Cream
12.2021 - 07.2024
Supervisor
Dairy Queen
04.2018 - 05.2020
Bachelor of Science - Anthropology And Environmental Studies
University of Victoria
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