India Antoine
Toronto,ON
Summary
Dynamic Sales & Events Coordinator with a proven track record at various venues, excelling in revenue generation and client relationship management. Demonstrated expertise in event management and team leadership, achieving a 15% productivity increase through effective training and mentorship. Skilled in performance tracking and delivering exceptional customer service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales & Events Coordinator
Liberty Grand Entertainment Group
Toronto, ON
01.2025 - Current
- Establishing and maintaining relationships with clients, employees, and vendors to ensure smooth coordination of all events.
- Selling and reserving event spaces, managing bookings, and optimizing space utilization.
- Coordinating wait staff, valets, and other personnel to ensure seamless event execution.
- Managing sales for large-scale events, including billing and client communications.
- Calculating billing amounts accurately and ensuring timely client invoicing.
- Monitoring event performance, compiling post-event reports, and providing recommendations for future improvements.
- Demonstrating strong customer service, negotiation, and management skills throughout the event process.
- Utilizing expert knowledge of the event and hospitality industry to anticipate client needs and ensure exceptional experiences.
- Applying strong written and verbal communication skills to coordinate internal teams and external partners.
- Performing basic financial calculations and reports related to event profitability and client billing.
- Coordinated logistics for large-scale events, ensuring seamless execution from setup to teardown.
- Collaborated with cross-functional teams to align objectives and deliver exceptional client experiences.
- Analyzed post-event reports, providing insights that informed future planning and strategy adjustments.
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Handled post-event follow-up tasks such as sending out thank you emails and conducting surveys to gather valuable attendee feedback for future improvements.
Operations Supervisor
Steam Whistle Brewing
Toronto
07.2022 - 04.2023
- Completed and coordinated the scheduling for all Events taking place onsite/offsite, overseeing
staffing, security, and catering logistics, resulting in smooth event execution and client satisfaction. - Successfully managed day-to-day operations of a large team, providing guidance and leadership to
ensure efficient workflow, resulting in a 15% increase in productivity. - Oversaw staff development, training, and performance management, resulting in a highly skilled
and motivated team. - Trained, coached, and mentored team members to foster a highly productive work environment,
resulting in a 20% improvement in team cohesion. - Utilized problem-solving skills to resolve customer service issues quickly and efficiently, maintaining
a customer satisfaction rating of 95%. - Identified training needs for staff members and coordinated appropriate training programs,
resulting in a 25% increase in staff competence
Senior Event Venue Supervisor
Steam Whistle Brewing
Toronto, ON
04.2022 - 07.2022
- Ensured the success of onsite/offsite events by coordinating and executing with precision, meeting
or exceeding client expectations. - Supervised Venue Supervisors and provided support to ensure client needs were met and events
ran smoothly.
Conducted regular facility inspections for safety compliance and cleanliness, ensuring a safe
environment for guests. - Organized special events such as concerts, conferences, conventions, and exhibitions, delivering
memorable experiences for attendees. - Maintained high standards of customer service during all interactions with clients, resulting in
positive feedback and repeat business.
Event Venue Supervisor
Steam Whistle Brewing
Toronto, ON
02.2022 - 04.2022
- Acted as the main point of contact onsite during event setup for clients, vendors, partners, and
guests, ensuring clear communication and adherence to timelines. - Conducted pre-event duties and briefed all bartenders/servers on event details, resulting in a cohesive and wellcoordinated
team. - Ensured proper management of equipment by appointed specialists, enhancing event efficiency and
effectiveness. - Reported on the accuracy of event preparation, AV services, and waste management, maintaining
accountability and quality control. - Prepared comprehensive post-event notes to identify issues and anticipate future requirements,
improving event planning processes. - Effectively managed the event team, providing leadership and training opportunities as required,
resulting in a highly skilled and motivated staff. - Performed bartender/server duties as needed, demonstrating versatility and commitment to
successful event execution.
Bar General Manager
Aniq
Toronto, ON
09.2017 - 12.2019
- Creating creative and elevated custom cocktail menu seasonally, while maintaining a vast knowledge
in classic cocktail culture - Maximized resources and inventories by managing cost and maintaining and monitoring inventory
and budget to ensure the best use of inventory and allocation of expenses - Developed a strong rapport with local and international brewery and vineyards
Superior conflict resolution skills, with the ability to relate professionally to all levels of staff,
management, clientele, suppliers, and partners - Leadership of team, promote teamwork, provide training & mentorship, and manage day to day
operations.
Visual Merchandiser/Floor Supervisor
Vans Canada
Toronto, ON
08.2013 - 08.2017
- Develop and implement various strategies for improvement of store visuals and customer service
- Prepare and execute visual merchandising signage and provide solutions to specific marketing
requirement and manage all promotional events - Train and develop the visual merchandising team to be able to monitor inventory to ensure the right
quantity of stock in on the sales floor - Manage pre-planned seasonal store flips as well as improvise store flips based on current inventory
and stock - Assist with special events when required; maximizing sales and support with in store promotions
and events - Develop merchandising directives to be followed to be followed by regional stores and in-town
stores when needed also manage and maintain visual merchandising photo database.
Education
Over 200 Corporate/Social Events
Over 200 Weddings
Successfully Planned & Executed Over 400 EventsSkills
- Performance tracking
- Marketing expertise
- Revenue generation
- Promotional campaigns
- First Aid
- Event Management
- Team Leadership
- Bartending
- Kitchen Management Experience
- Guest Services
- Restaurant Management
- Customer Service
- Labor Cost Analysis
- Restaurant Experience
- Microsoft Excel
- POS Setup
- Recruiting
Certification
Smart Serve
Timeline
Sales & Events Coordinator
Liberty Grand Entertainment Group
01.2025 - Current
Operations Supervisor
Steam Whistle Brewing
07.2022 - 04.2023
Senior Event Venue Supervisor
Steam Whistle Brewing
04.2022 - 07.2022
Event Venue Supervisor
Steam Whistle Brewing
02.2022 - 04.2022
Bar General Manager
Aniq
09.2017 - 12.2019
Visual Merchandiser/Floor Supervisor
Vans Canada
08.2013 - 08.2017
Over 200 Corporate/Social Events
Over 200 Weddings