Rachel Royal
Edmonton,Alberta
Summary
Enthusiastic management professional with a successful track record in supervising staff and building cohesive teams. Proven history of achieving sales goals through diligent monitoring of employee performance and effective coaching on sales methods. Skilled in problem-solving complex issues and implementing proactive operational changes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Manager
Shell LTD
07.2023 - 07.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Allocating responsibilities to personnel and ensured smooth daily operations
- Handling customer complaints to maintain the store’s reputation
- Planning and overseeing promotional events or displays
- Staying informed about market trends for store improvements
- Trained and developed new employees for ease of transition into team.
Customer Service and In-Kitchen Work
Pizza 73
12.2022 - 12.2023
- Meeting customer needs in a timely and professional manner
- Ensuring orders are accurate and delivered on time
- Keeping the kitchen and equipment clean and sanitized
Server/Hostess
Spice kitchen and Bar
09.2022 - 01.2024
- Present menus and respond to questions regarding menu items or daily specials
- Co-ordinate multiple table orders serving both food and beverages
- Communicate with co-workers following company Best Practices to ensure smooth operations
- Serve patrons with courtesy, respect, and consistent efficiency
- Follow-up with customers to ensure complete satisfaction—for an enjoyable dining experience
- Maintain strict Food Safety and Health regulations—sanitize food-prep surfaces and utensils
- Listen with care to take action to resolve any concerns or complaints
- Prepare invoices and receipts for overall meal costs including sales tax
Inventory Accounting Expert
WIS International
02.2022 - 10.2022
- I completed daily operations on time and maintained high standard of accuracy
- Provided business firms with accuracy in their inventory
- Took care of marketing need, whether digital, traditional, or in-person
Front Desk Worker— Front-End support
Barbeque Tandoor
05.2021 - 10.2021
- I Coordinate daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Managing online and dine-in orders correctly
Cashier/Sales Representative (Part-time Worker)
Domino’s Pizza
02.2020 - 01.2021
- Accept payments from customers, give change, and provide receipts
- Direct customers to location of requested items
- Provide quality customer service to create consumer loyalty and promote sales
Education
Administrative Professional Diploma - Business English and Business Communication, Business Math, Applied Office Procedures, Professional Development Workshops, Computer Training—Microsoft Office 2013
Campbell College (Portage College)
Edmonton, Alberta11.2023
Skills
- Administrative Professional Diploma
- 4 years’ experience providing quality customer care
- Experienced with Microsoft Office 2013—Word, Excel, Access, Outlook, and PowerPoint
- Bilingual in English and French
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Team Training
- Staff Management
- Complaint resolution
- Leadership Development
- Marketing strategy
- Merchandising operations
Languages
English
Full Professional
French
Limited Working
Certification
- ServSafe Food Handler's Certification
Timeline
Retail Manager
Shell LTD
07.2023 - 07.2024
Customer Service and In-Kitchen Work
Pizza 73
12.2022 - 12.2023
Server/Hostess
Spice kitchen and Bar
09.2022 - 01.2024
Inventory Accounting Expert
WIS International
02.2022 - 10.2022
Front Desk Worker— Front-End support
Barbeque Tandoor
05.2021 - 10.2021
Cashier/Sales Representative (Part-time Worker)
Domino’s Pizza
02.2020 - 01.2021
Administrative Professional Diploma - Business English and Business Communication, Business Math, Applied Office Procedures, Professional Development Workshops, Computer Training—Microsoft Office 2013
Campbell College (Portage College)
- ServSafe Food Handler's Certification
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