Inderpreet Kaur Dang
Delta,BC
Summary
Versatile professional with 5 years of experience as a Customer Service Manager at Walmart, complemented by roles as an Administrative Assistant, Inside Sales Specialist, and Sales Secretary. Currently serving as a Business Analyst at Vancouver Coastal Health. Proven expertise in managing customer relationships, streamlining administrative processes, and driving sales performance through strategic insights and data analysis.
Demonstrated ability to enhance customer satisfaction, optimize operational efficiency, and support sales teams in achieving targets. Skilled in data interpretation, process improvement, and cross-functional collaboration. Known for exceptional problem-solving skills, attention to detail, and a commitment to delivering high-quality results.
Eager to leverage a diverse background in customer service, administration, sales, and business analysis to drive success in a dynamic and growth-oriented environment. Passionate about using data-driven strategies to inform decision-making and contribute to organizational objectives.
Overview
5
5
years of professional experience
Work History
Business Analyst/Administrative Assistant
Vancouver Coastal Health
Vancouver, BC
11.2023 - 01.2025
- Provide administrative support that respects confidentiality and ensures that administrative matters are organized and dealt with in a professional manner
- Produce timely, accurate and well formatted documents using various word processing, spreadsheet and presentation software packages, including creation of tables, spreadsheets, presentations and reports
- Enter and collect data, and compile relevant statistical information into structured reports
- Maintain a consistently updated and accurate appointment schedule for the Senior Leader and others as required by determining urgency and nature of requests, scheduling and making necessary arrangements, and resolving time conflicts
- Make catering, travel and accommodation arrangements
- Attends meetings and in-services as required
- Design and maintain filing and distribution systems for a variety of records and files including confidential information, such as personnel files, payroll files, financial information and other sensitive documents relating to the management of the program/service using methods that can be easily accessible to assigned staff
- Assist with human resources and financial actions for the department by completing and submitting relevant documentation/records and following up on issues with appropriate department(s) as required.
Customer Service Manager
Walmart Canada
Burnaby, BC
02.2020 - 04.2024
- Responded and solved customer inquiries and complaints in an empathetic manner
- Trained other customer service managers and cashiers
- Met all customer guidelines, handling times, and stick to confidential matters
- Attending more than 30-50 calls every day and solving each and every query
- High experience in opening and closing the store
- Scheduling breaks for associates
- Facilitated inter-department communication to provide excellent customer support
- Logically tackle complicated customer issues
- Assume ownership over team productivity and manage workflow in a smooth manner
- Caught suspicious activities in stores and directed them to the higher authority
- Took extreme care about hygiene and sanity under the COVID 19 guidelines
- Photocopies, printing and creating required documents.
Sales Secretary- Inside Sales and Pricing Specialist
Pacific Coast Express
Surrey, BC
02.2023 - 11.2023
- Respond to Inquiries and concerns by phone and electronically
- Plan and conduct telemarketing services
- Arrange meetings and Schedule appointments of Director, sales, and pricing
- Gather meeting information and create minutes reports
- Prepare, type, and maintain activity records and reports
- Confirm correspondence among various departments within the company
- Maintain office equipment and order required supplies
- Provide pricing quotes/rates over the phone and by email
- Finding out clients line of work and directing their queries to relevant person
- Establish and keep up manual and electronic information regarding freight tariffs and other related pricing tables using company's software and filing methods
- Generate and qualify leads
- Negotiate with clients
- Maintain confidentiality of the company
- Follow up on sales leads and pricing activity
- Maintaining compliance with company standards and policies performs other responsibilities as delegated by the Director, Sales & Pricing.
Administrative Assistant
Pacific Coast Express
Surrey, BC
12.2021 - 02.2023
- Provide administrative support that respects confidentiality and ensures that administrative matters are organized and dealt with in a professional manner
- Produce timely, accurate and well formatted documents using various word processing, spreadsheet and presentation software packages, including creation of tables, spreadsheets, presentations and reports
- Enter and collect data, and compile relevant statistical information into structured reports
- Maintain a consistently updated and accurate appointment schedule for the Senior Leader and others as required by determining urgency and nature of requests, scheduling and making necessary arrangements, and resolving time conflicts
- Make catering, travel and accommodation arrangements
- Attends meetings and in-services as required
- Design and maintain filing and distribution systems for a variety of records and files including confidential information, such as personnel files, payroll files, financial information and other sensitive documents relating to the management of the program/service using methods that can be easily accessible to assigned staff
- Assist with human resources and financial actions for the department by completing and submitting relevant documentation/records and following up on issues with appropriate department(s) as required.
Education
Master's in Business Administration - undefined
University Canada West
VANCOUVER, BC10.2020
Bachelor's in Computer Science Engineering - undefined
Baba Banda Singh Bahadur Engineering College
PUNJAB, INDIA07.2017
Skills
Conflict resolution
Microsoft office suite
Project management tools
Communication skills
Customer engagement
Lead generation
Negotiation
Process improvement
Team collaboration
Problem-Solving
Time Management
Attention to details
Data Analysis
Timeline
Business Analyst/Administrative Assistant
Vancouver Coastal Health
11.2023 - 01.2025
Sales Secretary- Inside Sales and Pricing Specialist
Pacific Coast Express
02.2023 - 11.2023
Administrative Assistant
Pacific Coast Express
12.2021 - 02.2023
Customer Service Manager
Walmart Canada
02.2020 - 04.2024
Master's in Business Administration - undefined
University Canada West
Bachelor's in Computer Science Engineering - undefined
Baba Banda Singh Bahadur Engineering College