Inderpreet Kaur Saund
Brampton,Canada
Summary
Agile Scrum Master with 9+ years of experience in Telecom OSS/BSS and Billing systems, including 5+ years in Scrum-driven delivery environments. Experienced in facilitating Agile ceremonies, driving sprint execution, managing cross-functional teams. Strong background in stakeholder management, impediment resolution, sprint metrics tracking, and continuous improvement.
Overview
10
10
years of professional experience
Work History
Scrum Master
Amdocs
11.2023 - Current
- Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Lead cross-functional Agile team delivering Telecom Billing and Finance solutions.
- Partner with Product Owner to refine user stories, define acceptance criteria, and prioritize backlog aligned with business value.
- Monitor and report on scope, schedule, and sprint metrics including velocity, burn-down charts, and release forecasts.
- Proactively identify and remove impediments escalating risks where necessary to maintain sprint commitments.
- Coordinate dependencies across development, QA, DevOps, and business stakeholders and resolve team conflicts and foster a culture of trust, collaboration, and continuous improvement.
- Support both onshore and offshore teams to ensure seamless communication and delivery alignment.
- Drive continuous improvement initiatives resulting in improved sprint predictability and reduced spillover.
- Orchestrated quarterly PI Planning events, ensuring high-quality feature breakdown, dependency identification, and Program Board maintenance.
- Partnered with Product Managers to translate quarterly goals into actionable along with prioritized backlogs.
- Account: Comcast
Scrum Master
Amdocs
03.2020 - 10.2023
- Planned and coordinated all aspects of a given technical project from initiation to delivery.
- Planned and managed scrum implementations within the organization.
- Worked with fellow scrum master’s to increase the effectiveness of Scrum application.
- Ensured goals, scope and product domain were clearly understood by the team.
- Evaluated and analyzed risks and flagged the issues before time so that product delivery is on time.
- Lead sprint planning, estimations, and backlog discussions meetings.
- Facilitated roadmap planning sessions and retrospectives.
- Tracked the sprint progress and prepared status reports.
- Collaborated closely with Product Owners, Architects, and Developers to align sprint objectives.
- Contributed to Agile maturity improvement and knowledge-sharing sessions across teams.
- Supported PI planning activities and cross-team coordination.
- Ensured smooth execution of SIT, UAT, and E2E validation for enterprise billing systems.
- Adhered with Agile processes and quality standards.
QA Lead
Amdocs
03.2018 - 02.2020
- Managed and assigned tasks for RTB (Real Time Billing) and E2E R1(Revenue One) Testing.
- Facilitated best practices for project support and documentation Developed test cases, looking out for the defects using test management tool QC/Jira/APS, tracking & communicating test results, analysis & unresolved problems.
- Methodically prepared the Requirement Risk Analysis, Status Reports and Estimation sheets for CFDs.
- Test planning, Test estimation, Managing Account TimeLine, Test Scope Commit, Automation Strategy, providing improvement plans, attending retrospection calls, defect meetings, team mentoring are some of the major tasks.
- Running Multiple Bridges for E2E testing Team, guiding them to achieve daily tasks and sending reports for project.
- Leading 5 member’s team independently and tracking their assignments and resolving conflicts within the team.
Functional Test Engineer
Amdocs
10.2015 - 02.2018
- Executed assigned test suites and follow up with Development Team for Bug Reports and fixation.
- Work closely with Product Owner, Software designers and Software Developers to obtain requirements and functionality of software to create test rules and test cases.
- Proficient Knowledge of Billing, CRM, OMS products.
- Performed Component Testing (CT), System Integration Testing (SIT), User Acceptance Testing (UAT) for major enhancements, Change Requests and Hot fixes, enabling a smooth transition of projects from development to deployment.
- Automation suite and tools developed to accelerate the otherwise manual efforts, by using Amdocs In-House tool – Unified Testing Studio (UTS).
- Participated in Team meetings and provided the feedback to improve the efficiency within the team.
- Methodically prepared the Requirement Risk Analysis, Status Reports and Estimation sheets for CFDs along with giving demos.
Education
Post-Graduation Diploma - Business Management
LPU
Punjab, India06.2020
Bachelor of Technology - IT
Chandigarh Engineering College
Mohali, Punjab, India06.2015
Skills
- Methodology: Agile SAFe, STLC
- Types of Testing: Smoke, Component, Sanity, Regression, Integration, System, API Automation, UI Automation Testing
- Tool: Jira, Support One, QC, Octane, Confluence, Rally, SharePoint
- Functional knowledge of OOPS Concepts, Java, GIT, Unix, SQL, Postgres, Couchbase, MongoDB, IntelliJ, MobaXterm, Confluence, Jenkins, OCP, Azure, AWS, Postman, SOAP, Grafana, Prometheus
AWARDS AND HONOURS
Recognized for High Quality Deliverable, Recognized for outstanding leadership as Scrum Master in managing Oracle Fusion., Employee of the Quarter @ Amdocs, Recognized as the Employee of the Quarter (Q1) FY2021-22 and Quarter(Q3) FY 2019-20 for facilitating Scrum Ceremonies and practices for timely delivery., SPOT Award, For managing a critical deliverable prior the version release to deliver Quality product on time.
PROFILE SUMMARY
- Currently Working as a Scrum Master (Client: Comcast) at Amdocs, Mississauga, Canada.
- Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Lead and coach multiple Agile teams delivering complex technology solutions across full SDLC lifecycle.
- Strong background in stakeholder management, impediment resolution, sprint metrics tracking, and continuous improvement.
- Partner closely with Product Owners to prioritize backlogs, refine user stories, and ensure alignment with product roadmaps.
- Implemented a new bug-triage process, reducing the technical debt backlog.
- Facilitated and provided administrative support for quarterly PI Planning events and ensuring adherence to the agenda.
- Commitment to quality, ability to work under tight deadlines with attention to details.
- Initiative-taking and responsible collaborator, greatest sense of accomplishment out of finding and negotiating non-trivial creative solutions and achieving results by using data-driven analytical skills.
- Willing to learn and adapt to recent technologies and challenges.
Timeline
Scrum Master
Amdocs
11.2023 - Current
Scrum Master
Amdocs
03.2020 - 10.2023
QA Lead
Amdocs
03.2018 - 02.2020
Functional Test Engineer
Amdocs
10.2015 - 02.2018
Bachelor of Technology - IT
Chandigarh Engineering College
Post-Graduation Diploma - Business Management
LPU