Inderpreet Kaur
Surrey,BC
Summary
Client-focused Front Desk Agent multitasks and provides specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Grandville Casino
SURREY, British Columbia
01.2017 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered guest questions and referred to local points of interest.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Asked customers questions to meet special requests.
- Maintained cleanliness and organization of front desk area.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Sales Representative
Mobliq
Victoria, BC
01.2012 - 09.2014
- Developed and delivered engaging sales presentations to convey product benefits.
- Documented all customer interactions using SalesForce to capture data in processing system.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Dental Receptionist - Dental Assisting
CDI College
Burnbay,bc11.2021
Bachelor of Computer Science - Computer Science
Lovely Professional University
Jalandhar, Punjab03.2010
Skills
- Feedback Collection
- Problem Solving
- Guest Message Transmission
- Nightly Audits
- Microsoft Office
- Payment Collection
- Basic Food Service
- Customer Service
- Restaurant Reservations
- Data Entry
- Cash Handling
- Staff Training
Timeline
Front Desk Associate
Grandville Casino
01.2017 - 01.2018
Sales Representative
Mobliq
01.2012 - 09.2014
Dental Receptionist - Dental Assisting
CDI College
Bachelor of Computer Science - Computer Science
Lovely Professional University
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