Inderpreet Kaur
Brampton,ON
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Home Hardware Stores
04.2023 - 09.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Barista
Starbucks
09.2022 - 02.2023
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Tax Associate
Akal Accounting
05.2021 - 12.2021
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
Customer Service Representative
Just-Rite Tire And Autobody
04.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Concierge
Paragon Security
04.2021 - 06.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Line Inspector
The Ordinary
11.2020 - 02.2021
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Completed inspections of current construction, refurbishment and repair projects.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
Guest Experience Leader
Macdonald's
09.2019 - 12.2020
- Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
- Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
- Motivated and rewarded employees to improve engagement.
Crew Trainer
South St Burger
06.2018 - 09.2019
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
GED -
Lambton College of Applied Arts And Technology
North York, On12.2020
Skills
- Administration and Management
- Judgement and Decision making
- Operation Monitoring
- Computers and Electronics
- Customer and Personal Service
- Complex Problem Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
- Resolved product issue through consumer testing.
Certification
Passed first aid and CPR Training
Timeline
Office Administrator
Home Hardware Stores
04.2023 - 09.2024
Barista
Starbucks
09.2022 - 02.2023
Tax Associate
Akal Accounting
05.2021 - 12.2021
Customer Service Representative
Just-Rite Tire And Autobody
04.2021 - 06.2021
Concierge
Paragon Security
04.2021 - 06.2021
Line Inspector
The Ordinary
11.2020 - 02.2021
Guest Experience Leader
Macdonald's
09.2019 - 12.2020
Crew Trainer
South St Burger
06.2018 - 09.2019
GED -
Lambton College of Applied Arts And Technology