Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

INDERPREET KAUR

Surrey

Summary

Reliable and motivated retail professional with 3+ years of customer service and team leadership experience in fast-paced store environments. Proven ability to lead teams, manage daily operations, and deliver excellent customer service. Skilled in cash handling, inventory control, and staff training. Committed to maintaining store standards and achieving company goals with a positive attitude and strong work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

Dollar Tree Plus
05.2024 - 03.2025
  • Enforce safety and loss prevention standards.
  • Maintain store cleanliness, organization and merchandise presentation.
  • Provide exceptional customer service by resolving issues and enduring satisfaction.
  • Assist with inventory management, restocking, and product rotation.

Team Member(Part-time)

Burger King
02.2022 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Customer Service Representative

Encore Thrift Store Brampton
11.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Crew Member

McDonald's
12.2021 - 11.2022
  • Able to work at front counter, drive-thru and kitchen.
  • Always try to give excellent service to customers by taking their orders properly, making good quality burgers, wraps and sandwiches, etc. and packing an order in a nice way.

Team Leader

Kin Kin Bakery & Bubble Tea
08.2021 - 12.2021
  • Making smoothies, slushes, bubble tea and fresh juices for the customers.
  • Decorate and bake the buns.

Education

DIPLOMA - Hospitality

Cambrian college
04.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Cash handling
  • Multitasking
  • Stocking and merchandising
  • Store opening and closing procedures
  • Shipping and receiving
  • Time management

Certification

  • Diploma in Financial Accounting, 2019-08-01, Present
  • Smart Serve, Present
  • Red Cross First Aid & CPR/AED level A(sept.,2024-sept.,2027)

Accomplishments

Reduced checkout wait times by implementing more efficient register coverage during peak hours.

Recognized as "Employer of the Month" title twice.

Resolved customer complaints with a 100% resolution rate.

Timeline

Team Leader

Dollar Tree Plus
05.2024 - 03.2025

Customer Service Representative

Encore Thrift Store Brampton
11.2022 - 04.2024

Team Member(Part-time)

Burger King
02.2022 - 03.2025

Crew Member

McDonald's
12.2021 - 11.2022

Team Leader

Kin Kin Bakery & Bubble Tea
08.2021 - 12.2021

DIPLOMA - Hospitality

Cambrian college

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