INDERJIT KAUR
Brampton
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Respite Security Supervisor (Homeless Shelters)
WESTEGG SECURITY
10.2023 - 08.2024
- Supervising team of 7 security personnel on site
- Conducting new hire site trainings and assigning duties
- Performing constant patrols to conducting security checks and verifying access for individuals entering the shelter
- Responding to emergencies and critical incidents, employing problems – solving and crisis intervention techniques to maintain a secure environment within the shelter
- Assisting in ensuring the safety and wellbeing of both clients and staff through regular patrols and inspections
- Documenting shift-related information as per internal policies of Supervisor, which may include maintaining logs, incident reports, and notes regarding security matters to City and management
- Trained in harm reduction by city of Toronto and practice harm reduction Qualification Harm reduction Overdose prevention WHMIS Health and safety 4 steps Standard first aid Step training SCDT Tricom Mental health and first aid Smart serve working
- Educated on harm reduction philosophy
- De-escalating situations as occurred with clients on the site
- Experience dealing with different codes
- Monitor CCTV equipment and dispatch as required using two-way radio
- Maintaining a high level of professional customer service skills in establishing and maintaining working relationships with clients, service providers, the public and/or staff when addressing service inquiries, requests and/or concerns
- Participating in security meetings, coordinating with relevant teams, and contributing to security enhancements and procedures
- Ensuring a consistent level of security and professionalism in the duties
- Undergoing necessary training and taking on additional security responsibilities as required
Customer Service- Team Lead
STARBUCKS
08.2022 - 02.2023
- Keep a check on the inventory
- Provide outstanding customer service to the customer
- Provide beverage and food product information, selection, suggestion, and sales
- Customer billing and payment settlement
- Maintain a high level of customer service/satisfaction
- Taking calls to solve queries of the customer
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
Customer Service Representative
Call Center-Service Canada
03.2021 - 06.2022
- Communicated accurate information about Services, customer Concerns, provided
exceptional customer service and driving retention - Described and explained details about over number service options to inform customers.
- Answered numerous calls and was able to meet fast-paced call center demands.
- Entered customer interaction details in software to track requests and record solutions offered.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
- Identified and resolved discrepancies and errors in customer accounts.
Security Specialist (Respite Shelters)
STAR SECURITY
06.2019 - 12.2020
- Trained for naloxone to give to clients
- Have experience doing wellness checks for clients
- Front desk call attend experience for shelter and isolation people
- Worked with isolation peer support team and harm reduction
- Monitor CCTV equipment and dispatch as required using a two-way radio
- Follow all Health and Safety protocols
Education
Diploma - General Arts and Science
NIAGARA COLLEGE
04.2020
Skills
- Leadership skills
- Problem-solving
- Teamwork skills
- Customer service skills
- Quick learning
- Adaptability
- Complaint handling
- Professional telephone demeanor
- De-escalation techniques
Certification
- First Aid CPR Level B & C
- Use of Force Certification (3 years)
- Basic Situation Course: Introduction to Disasters
Highlightsofskills
- Excellent leadership skills & ability in executing a group very effectively.
- Ability in solving problems without frustration to achieve others’ goals.
- Superior teamwork skills & ability to merge with a team for better performance.
- Magnificent customer service skills to lead to a greater market in the business field and can well possess customer service skills.
- Ability to learn quickly and adapt to a fast-paced environment.
- Proficient in multiple languages; English, Hindi and Punjabi
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Respite Security Supervisor (Homeless Shelters)
WESTEGG SECURITY
10.2023 - 08.2024
Customer Service- Team Lead
STARBUCKS
08.2022 - 02.2023
Customer Service Representative
Call Center-Service Canada
03.2021 - 06.2022
Security Specialist (Respite Shelters)
STAR SECURITY
06.2019 - 12.2020
Diploma - General Arts and Science
NIAGARA COLLEGE
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