Inderjit Kaur
Saint John,NB
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering more than 1year of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Group Sales Specialist
Wyndham
Saint John , NB
2022.06 - Current
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Supervisor
Tim Hortons
Saint John , NB
2020.11 - 2022.06
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to enter orders, process payments, and issue receipts.
- Provided supportive link between external customers and internal operations.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained compliance with company policies, objectives and communication goals.
Team Leader
Rajdhani Restaurant
Brampton , ON
2020.08 - 2020.10
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and oversaw weekly and special event menu plans.
- Monitored food preparation, production and plating for quality control.
- Created new recipes, outlined steps and training staff on correct preparation.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Truck Dispatcher
Sarai Trucking
Brampton , ON
2020.02 - 2020.07
- Closely monitored dispatch board to triage and prioritize 60 daily calls
- Maintained updated and detailed records of calls in physical and electronic database
- Directed all dispatching, routing and tracking of 20 fleet vehicles
- Resolved problems, improved operations and provided exceptional client support
- Developed team communications and information for all over meetings
- Maintained excellent attendance record, consistently arriving to work on time
- Increased area coverage through effective scheduling and detailed location monitoring
Shift Supervisor
Subway
Port Hope , ON
2019.07 - 2020.02
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Front Desk / Cashier
Tim Hortons
Vancouver , BC
2019.02 - 2019.07
- Checked prices for customers and processed items sold by scanning barcodes
- Served needs of more than 200 customers in busy and fast paced environment
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Efficiently processed new orders, completing numerous daily transactions with remarkable accuracy
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Answered questions about store policies and concerns to support positive customer experiences
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Trained as customer service representative and provided back-up coverage to provide customers with optimal support
Stower
Amazon
Brampton , ON
2018.07 - 2018.12
- Separated damaged items from functional ones before placing on shelves
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates
- Inspected products and machines to maintain quality and efficiency
- Made sure that products were produced on time and are of good quality
- Sorted more than 100 of products onto shelves according to type, weight and size
Education
Business Marketing Diploma
Sheridan College institute of technology and advan
Brampton On 04.2018
Higher Secondary Certificate - First Grade
Dips
Punjab, India02.2016
Secondary School Certificate -
Dips
Punjab, India02.2014
Skills
- Team management
- Problem resolution
- Operational improvement
- Communications
- Customer service
- Organization
- Team building
- Process improvement
- Project organization
- MS Office
- Relationship development
- Maintaining call metrics
- Sales expertise
- Good listening skills
- Creative problem solving
- Answering Emails
- Phone Answering
- Inbound Call Answering
- Managing Multiple Tasks
- Customer Interaction
- Cold Calling
Additional Information
Technical Skills-
Social media- Twitter, Facebook, LinkedIn, Instagram, Pinterest, YouTube, Google+, Hootsuite.
Blog Platforms- WordPress, HubSpot, Tumblr, Flat Press.
Graphic Designer- Proficient in Photoshop and Adobe Creative Suite.
REFERNCE AVAILABLE UPON REQUEST
Timeline
Group Sales Specialist
Wyndham
2022.06 - Current
Supervisor
Tim Hortons
2020.11 - 2022.06
Team Leader
Rajdhani Restaurant
2020.08 - 2020.10
Truck Dispatcher
Sarai Trucking
2020.02 - 2020.07
Shift Supervisor
Subway
2019.07 - 2020.02
Front Desk / Cashier
Tim Hortons
2019.02 - 2019.07
Stower
Amazon
2018.07 - 2018.12
Business Marketing Diploma
Sheridan College institute of technology and advan
Higher Secondary Certificate - First Grade
Dips
Secondary School Certificate -
Dips