Inderjeet Singh
Oakville,Canada
Summary
Dynamic finance operations leader with a proven track record at Salesforce Inc., driving technology-led transformations that achieved 20% cost savings. Expert in SLA governance and vendor management, fostering stakeholder engagement and continuous improvement across global teams. Recognized for enhancing operational efficiency and mitigating risks in high-volume environments.
Overview
19
19
years of professional experience
Work History
Global Operations Lead - Finance Operations
Salesforce Inc.
Toronto, Canada
01.2021 - Current
- Leads global, multi-tower finance shared services for a Fortune 500 technology leader, providing strategic direction to a team of over 200 professionals across three countries and governing third-party vendor relationships.
- Governed end-to-end service delivery, consistently achieving over 99% SLA adherence for high-volume supplier payments and T&E audits.
- Spearheaded cross-functional partnerships with Procurement, Legal, and IT to architect and implement robust contract management and audit-ready frameworks, significantly mitigating operational and financial risk.
- Optimized performance through technology-led transformation, driving a 30% reduction in processing errors and achieving 20% annual cost savings via ERP integration and workflow standardization.
Consultant - Finance Operations
Canadian Imperial Bank of Commerce (CIBC)
Toronto, Canada
01.2019 - 01.2021
- Provided senior oversight for vendor-managed offshore finance operations, ensuring service delivery excellence and strategic alignment with business objectives for a leading Canadian financial institution.
- Directed the performance of a ~100 FTE offshore vendor team, implementing rigorous monitoring and feedback mechanisms to ensure consistent compliance with contractual SLAs.
- Managed all high-level vendor escalations and contract change management processes, serving as the primary liaison between internal business leaders and the BPO partner.
- Streamlined financial reporting processes through close collaboration with business leads, resulting in a 25% reduction in data discrepancies and enhancing the accuracy of financial submissions.
Project Manager
Greater Toronto Airports Authority (GTAA)
Toronto, Canada
01.2018 - 01.2019
- Led a key digital transformation project within the finance department aimed at automating manual processes and improving operational efficiency.
- Spearheaded the implementation of an Optical Character Recognition (OCR) automation solution for accounts payable, successfully cutting invoice processing time by 50% and enhancing overall supplier satisfaction.
Tower Lead - R2R, Tax
Accenture
Gurgaon, India
01.2016 - 01.2018
- Managed end-to-end service delivery for major hospitality clients within a global BPO environment, overseeing large-scale transaction processing and ensuring strict adherence to governance standards.
- Oversaw operations for a high-volume portfolio, successfully managing over 500,000 annual invoices while leading initiatives to enhance process efficiency and control.
- Implemented stringent governance and risk management protocols that resulted in zero audit exceptions throughout the engagement tenure.
- Drove a 35% improvement in processing accuracy by leading the deployment and optimization of an advanced OCR solution, demonstrating a strong capability in technology-led transformation.
Senior Engagement Manager - P2P, O2C
Capgemini
Gurgaon, India
01.2014 - 01.2016
- Held a senior leadership role responsible for a large, multi-client finance and accounting shared services portfolio, directing a substantial globally distributed team.
- Commanded a diverse organization of 400 FTEs, providing strategic leadership and operational oversight for finance operations supporting multiple global hospitality accounts.
- Architected and introduced global frameworks for SLA tracking, performance reporting, and escalation management, creating a standardized, transparent governance model across all client engagements.
Associate Senior Manager - Controllership
COLT Telecom
Gurgaon, India
01.2007 - 01.2014
- Played an integral role in the expansion and optimization of the company's finance operations footprint in a key growth market.
- Pioneered the establishment of a new shared services centre in India for a newly acquired entity and was instrumental in architecting the Finance Operations Centre of Excellence (COE).
Education
CMA - FP & A, Budgeting , Internal controls
IMA USA
USA01-2015
Master of Commerce -
HNB Garhwal University
IndiaBachelor of Commerce -
HNB Garhwal University
IndiaSkills
- Finance Operations (R2R, P2P, O2C)
- Finance Transformation
- SLA & KPI Governance
- BPO/shared services leadership
- Contract & Vendor Management
- Stakeholder Engagement
- Continuous Improvement
- Risk Mitigation & Compliance
- Global Team Management
Professional Highlights
- Digital Transformation & Efficiency Gains, Spearheaded an OCR automation project at GTAA that cut invoice processing time by 50%, significantly improving operational efficiency and supplier satisfaction.
- Operational Excellence & Cost Optimization, Drove a comprehensive finance transformation at Salesforce that yielded a 20% annual cost savings and a 30% reduction in processing errors through ERP integration and workflow standardization.
- Audit & Compliance Excellence, Established and governed rigorous risk management frameworks and audit-ready processes for major global clients at Salesforce and Accenture, resulting in zero audit findings for three consecutive years.
Timeline
Global Operations Lead - Finance Operations
Salesforce Inc.
01.2021 - Current
Consultant - Finance Operations
Canadian Imperial Bank of Commerce (CIBC)
01.2019 - 01.2021
Project Manager
Greater Toronto Airports Authority (GTAA)
01.2018 - 01.2019
Tower Lead - R2R, Tax
Accenture
01.2016 - 01.2018
Senior Engagement Manager - P2P, O2C
Capgemini
01.2014 - 01.2016
Associate Senior Manager - Controllership
COLT Telecom
01.2007 - 01.2014
CMA - FP & A, Budgeting , Internal controls
IMA USA
Master of Commerce -
HNB Garhwal University
Bachelor of Commerce -
HNB Garhwal University