Inderjeet Singh

• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Followed safety regulations to maintain safe work environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.

• Completed physical inventory counts each month.
• Collaborated with team members to achieve a well-coordinated inventory management system.
• Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.

Customer Relationship Management 2. Inventory & Merchandising Management

• Personalized Customer Service: Leverage advanced knowledge of Shoppers Drug Mart's product offerings to provide tailored recommendations, fostering customer loyalty through relationship-building and exceptional service.
• Needs Assessment & Upselling: Utilize customer inquiries to conduct needs assessments, promote complementary products, and upsell items to increase transaction value while maintaining a customer-first mentality.
• Conflict Resolution & Service Recovery: Handle customer complaints with professionalism, using advanced problem-solving skills to resolve issues quickly and ensure customer satisfaction, escalating to management as necessary.
• Inventory Control & Stock Management: Monitor and ensure optimal stock levels, performing advanced inventory checks and implementing strategic reordering practices based on demand forecasting and sales trends.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.