Inderjeet Singh
Toronto,Canada
Summary
Strategic and results-driven IT leader with expertise in customer service operations, partner development, workforce optimization, and vendor management. Proven ability to lead global teams of 50+ employees, manage multimillion-dollar budgets, and execute complex transformations. Skilled in market analysis, invoice auditing, and driving cost savings through process improvements and innovative technologies such as Generative AI (Gen AI). Recognized for delivering impactful results across telecom, finance, manufacturing, and insurance industries, with demonstrated success in matrix environments, cross-functional collaboration, and strategic planning.
Overview
21
21
years of professional experience
Work History
Global Head – Digital Workplace Services
HCL Technologies
10.2022 - Current
- Spearheaded Customer Service Operations Partner Development, leading a global team of 50+ employees to execute workforce optimization strategies, including new site launches and closures
- Conducted market analysis to identify outsourcing opportunities, achieving diversification across regions and optimizing resource allocation
- Managed vendor contracts exceeding $750M annually, auditing ~200 invoices monthly and delivering $10M+ in cost savings
- Directed security compliance initiatives, achieving 100% SLA adherence through proactive risk mitigation and clearance processes
- Delivered data-driven recommendations to senior leadership for global workforce realignment and operational scaling
- Enhanced operations using Generative AI (Gen AI), reducing support response times by 20% and improving predictive issue resolution
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Previous Roles – Associate Director, General Manager, Deputy General Manager
HCL Technologies
01.2006 - 01.2022
- Achieved $5–10M in annual savings through automation, optimization, and shift-left strategies
- Established and scaled the Global Center of Excellence (CoE) for Service Desk, enhancing KPIs by 30% through standardized processes
- Led global transitions spanning 62 countries and 17 languages, achieving 95% satisfaction scores
- Presented analytical insights to executives, securing approvals for multimillion-dollar strategic initiatives
Manager – Operations
Convergys India Services Pvt. Ltd.
03.2004 - 05.2006
- Managed high-value telecom and technology accounts, achieving 20% efficiency gains through optimized workforce plans
- Conducted compliance reviews and audits, driving process improvements and saving $80K annually
- Earned multiple awards for leadership and innovation in service delivery
Education
Bachelor’s Degree - Commerce
Meerut University
Meerut, U.P. India01-1995
Skills
- Customer Service Operations
- Partner Development
- Vendor Management
- Outsourcing Strategy
- Workforce Optimization
- Global Distribution
- Market Analysis
- Invoice Auditing
- Security Compliance Mitigation
- Risk Management
- Cross-Functional Collaboration
- Matrix Leadership
- Strategic Planning
- C-Suite Communication
- Generative AI Integration
- Agile Project Management
- Process Improvements
- SCCM
- O365
- Citrix
- Google Workspace
- Digital Workplace Solutions
- User Experience Design
Accomplishments
- Transformational Leadership: Directed global workforce optimization projects, saving $15M annually.
- Center of Excellence Leadership: Standardized processes in the CoE, improving operational KPIs by 30%.
- Cost Optimization: Identified and delivered $10M+ in annual savings via invoice audits and contract renegotiations.
- Technology Integration: Implemented Generative AI solutions, streamlining customer service and elevating user experience.
Languages
English
Hindi
Personal Information
Title: Senior IT Leader | Transformation & Optimization Expert
Timeline
Global Head – Digital Workplace Services
HCL Technologies
10.2022 - Current
Previous Roles – Associate Director, General Manager, Deputy General Manager
HCL Technologies
01.2006 - 01.2022
Manager – Operations
Convergys India Services Pvt. Ltd.
03.2004 - 05.2006
Bachelor’s Degree - Commerce
Meerut University
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