Summary
Overview
Work History
Education
Skills
Languages
Community Service
References
Timeline
Generic

Inderjeet Singh

Barrie

Summary

  • Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Experienced and training in medical and pharmaceutical terminology.
  • Microsoft Word, Excel, PowerPoint, Outlook, Access, e-mail, and internet research.
  • Background includes Medical Representative, Team Management and retail Pharmacy and Long-term Care Pharmacy Experience.

Overview

8
8
years of professional experience

Work History

Technical Customer Service Agent -I

TELUS Health
09.2022 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.

Pharmacy Assistant -Part Time

Rexall
06.2016 - Current
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Pharmacy Assistant

CareRX Pharmacy
01.2018 - 09.2022
  • Enter prescription information in Kroll and PCC.
  • Verify the technical and legal aspects of the prescription to minimize error.
  • Organize paperwork and fax received in a timely manner for better workflow.
  • Call Nursing home /adjudicator/ patient POA’s.
  • Communication with Pharmacists and other team members for an efficient work environment.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Arrange cultural Program and write appreciation card to team member and encourage them to write for others.

Education

High School Diploma -

Georgian College of Applied Arts And Technology
Barrie, ON
10.2014

Skills

  • Drug Inventory Management
  • Attention to Detail
  • Data Entry
  • Client Service
  • Staff Training
  • Complex Problem-Solving
  • Pricing strategy
  • Processing payments
  • Teamwork and Collaboration
  • Business Process Mapping

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Community Service

Community Involvement
  • Volunteer work at Ontario Police Provincial Department in “Pills Drop Event” as Student Pharmacy Technician in segregating the Narcotics or prescription drugs.

References

1) Jagroop Sandhu (Pharmacy Manager) at Rexall Pharmacy to contact pharmacy phone number 705-435-6390 ext 33 or cell Phone 416-902-5780

2) Collin Spence (Pharmacy Manager) at Carerx Pharmacy, Ph: 705-721-4616   or email: Colin.spence@carerx.ca

Timeline

Technical Customer Service Agent -I

TELUS Health
09.2022 - Current

Pharmacy Assistant

CareRX Pharmacy
01.2018 - 09.2022

Pharmacy Assistant -Part Time

Rexall
06.2016 - Current

High School Diploma -

Georgian College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Inderjeet Singh