Inderjeet Deol
Brampton,ON
Summary
Accomplished Service Manager at Banquet Hall, adept in team leadership and problem-solving, significantly enhanced customer satisfaction by spearheading service quality initiatives. Skilled in multitasking and organization, effectively coordinated warranty claims and service packages, driving revenue growth. Demonstrated excellence in turning escalated complaints into loyalty opportunities, showcasing a positive attitude and a results-driven approach.
Overview
2
2
years of professional experience
Work History
Service Manager
Banquet Hall
2022.06 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
Masters In Arts - English Language And Literature
Guru Nanak Khalsa College For Women Gujarkhan
Ludhiana05.2014
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Scheduling and Coordinating
Languages
English
Elementary
English
Elementary
Timeline
Service Manager
Banquet Hall
2022.06 - Current
Masters In Arts - English Language And Literature
Guru Nanak Khalsa College For Women Gujarkhan
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