Khushi Singla
Surrey,BC
Summary
Adept at fostering resident independence and emotional wellness, I excelled in behavior management and direct care at PLEA Community Services Society Of BC. Leveraging mental health awareness and documentation skills, I enhanced resident satisfaction and safety, demonstrating a commitment to personalized support and professional growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Residential Support Worker
PLEA Community Services Society Of BC
2024.01 - Current
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Provided support during family visits or events, fostering positive relationships between residents and their loved ones.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Implemented behavior modification plans consistently to support positive behavioral changes in residents over time.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for residents.
Server
Doon Express
2023.11 - 2024.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Arts - Arts
Alexander Academy
Vancouver, BC04.2026
Skills
- Mental health awareness
- Direct care
- Daily Logs
- Documentation skills
- Behavior Management
- Life Skills Development
- Self-Care Promotion
- Disability Support
- Nutrition and meal planning
- House rounds
- Substance Abuse Knowledge
Languages
English
Full Professional
Certification
First Aid/CPR
Naloxone Training
Timeline
Residential Support Worker
PLEA Community Services Society Of BC
2024.01 - Current
Server
Doon Express
2023.11 - 2024.04
Associate of Arts - Arts
Alexander Academy
First Aid/CPR
Naloxone Training
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