Inderbir Singh Mahal
Winnipeg,Manitoba
Summary
Food Science and Technology graduate with a strong track record in quality control and product development. Known for high productivity and efficiency, with specialized skills in sensory evaluation and food safety and quality standards. Demonstrated strengths in analytical testing and process improvement contribute to enhanced product quality and streamlined production processes. Collaborates effectively within teams to achieve project goals on time, leveraging critical thinking and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Food Safety and Quality Assurance Tech.
General Mills
WINNIPEG, CANADA
10.2023 - Current
- Monitoring Product Quality - measure key quality characteristics of the process.
- Oversee compliance with food safety and regulatory requirements and policies.
- Maintaining Testing Equipment in a Functional and Calibrated Order: responsible for keeping all test machines used for monitoring quality calibrated and properly maintained.
- Validated and calibrated equipment using established testing protocols.
- Perform microbiological and analytical sampling for the product and the environment.
- Perform daily monitoring and verification tasks, as outlined in the HACCP program, and recommend corrective actions for deviations.
- Inspect and audit processes and products to ensure they conform to the company's food safety and quality standards.
- Provide support and coaching to employees and production management to maintain and improve Quality & Food Safety Policy, GMP, and HACCP practices and procedures.
- Food Safety Incident Control – Investigate and lead food safety incidents, collaborate with Production, Sanitation, and Maintenance to establish corrective actions, and implement those actions to provide product and brand protection.
- Generated reports verifying compliance of raw materials with standards.
- Facilitated plant initiatives by conducting root cause analysis.
- Perform and support pre-ops inspections during plant sanitation.
- Build and contribute to a zero-loss culture; lead with safety (food and human).
- Support zero-waste initiatives.
- Contributed to projects and meetings aimed at enhancing food safety and quality.
- Completed additional tasks assigned by the Food Safety and Quality Manager.
Front End Customer Service
Costco Wholesale
WINNIPEG, CANADA
12.2022 - 09.2023
- Playing efficient roles in processing payments, ringing up sales on computerized cash registers
- Handle customer complaints; provide appropriate solutions and alternatives within the time limits
- Assists members regarding item availability and self-checkout
- Instructs members and potential members about membership and credit programs
- Provides prompt and courteous costumer service
- Creating documentation to help customers resolve their issues
- Assists in other areas in the department as necessary
- Follow communication procedures, guidelines and policies
Team Lead Foods
Metro cash and carry
Amritsar, India
07.2014 - 11.2022
- Maintaining the stock availability, signage, and innovative displays.
- Identified opportunities for process improvements, implementing changes when required.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Conducted training sessions on FIFO methods, food safety, and GMP protocols.
- Efficiently managed team schedules and position allocations.
- Deliver on the top line, and bottom line.
- Prepare the warehouse ready for all kinds of quality and food safety audits.
- Conducted comprehensive shrinkage evaluations to identify inefficiencies.
- Floor readiness as per SOP.
- All backend records cross-verification.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Completed daily quality assurance duties to provide feedback for improvements.
Food Safety and Quality Assurance Executive
Wave Beverage Pvt. Ltd. (Coca-Cola India)
Amritsar, India
07.2010 - 06.2014
- Conducted routine quality inspections on received vendor materials and outgoing shipments.
- Collaborated with suppliers to identify optimal materials and ingredients.
- Reject any products or materials that do not meet the company's quality standards.
- Check quality, hygiene, and safety standards at all stages of the production process to strive for continuous improvement.
- Participate in projects and meetings with the goal of improving food safety and food quality, and assist in the implementation of changes that advance QA systems and/or programs.
- Conducted microbiological and analytical sampling for product quality and environmental monitoring.
- Compiled comprehensive reports detailing inspection results.
- Implemented HACCP, GMP, and ISO 22000:2005 food safety management systems at plant level.
- Investigated customer complaints related to product defects or non-conformances identified during production operations.
- Analyzed test results to determine root cause analysis and corrective action plans.
- Performed audits of supplier quality systems to ensure compliance with applicable regulations and standards.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Compiled reports by reviewing records and documentation.
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Supervised and guided inspectors, technicians, and other staff.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Created detailed reports summarizing audit findings and recommended corrective actions.
- Ensured that all environmental health and safety regulations are followed at all times within the facility.
- Supervised a team of Quality Assurance Technicians in the development and execution of testing plans.
- Educated newly hired staff on GMP standards, HACCP guidelines, company protocols and procedures.
Education
MASTER OF SCIENCE - DIETARIES AND FOOD SERVICE MANAGEMENT
VINAYAKA MISSION UNIVERSITY
India01.2012
Bachelor’s degree - Food Science and Technology
GURU NANAK DEV UNIVERSITY
Amritsar, India01.2007
Skills
- Strong written and verbal communication
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Highly organized
- Attention to detail
- Proficient in Multi-Tasking
- Strong math skills
- Able to work independently
- Food microbiology
- Able to work in a team environment
- Critical thinker
- Food quality and safety expertise
- Knowledge of workplace hygiene procedures
- Knowledge for the implementation of food safety procedures
- HACCP planning
- Pest control management
- Auditing techniques
- Sensory evaluation
- Sanitation procedures
- Laboratory testing
- GMP compliance
- Allergen management
- Corrective action implementation
- Shelf life studies
- Quality control analysis
Timeline
Food Safety and Quality Assurance Tech.
General Mills
10.2023 - Current
Front End Customer Service
Costco Wholesale
12.2022 - 09.2023
Team Lead Foods
Metro cash and carry
07.2014 - 11.2022
Food Safety and Quality Assurance Executive
Wave Beverage Pvt. Ltd. (Coca-Cola India)
07.2010 - 06.2014
MASTER OF SCIENCE - DIETARIES AND FOOD SERVICE MANAGEMENT
VINAYAKA MISSION UNIVERSITY
Bachelor’s degree - Food Science and Technology
GURU NANAK DEV UNIVERSITY
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