Inder Dhillon
Brampton
Summary
Results-oriented professional with 8 years of experience in delivering top-notch support in various industries. Skilled in fostering positive customer relationships through attentive communication and problem-solving skills. Demonstrated ability to handle high-pressure situations with tact and efficiency. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Impressive accounting and communications skills leading to desirable outcomes.
Overview
8
8
years of professional experience
Work History
Bookkeeper
Weed A Way Lawn Care
03.2025 - Current
- Process bi-weekly payroll for a team of 5–15 employees using QuickBooks
- Manage accounts receivable and payable, ensuring 100% invoice accuracy and timely client billing.
- Generate and send 150-200 invoices per month, tracking payments and following up on outstanding balances.
- Ensure compliance with CRA regulations regarding payroll deductions, HST, and remittances.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Office Supervisor
Service Ontario
09.2023 - 03.2025
- Led a team of 3 service representatives, fostering a positive work environment and achieving a 20% improvement in total amount of transactions processed, and 15% shorter wait time for customers.
- Ensured the delivery of exceptional customer service by overseeing daily operations, including transaction processing, inquiries, and record maintenance.
- Successfully addressed and resolved customer escalations, consistently achieving high levels of customer satisfaction.
- Ensured compliance with all relevant regulations, policies, and procedures, staying updated on changes in government services and regulations.
- Managed the logistics of the office, including inventory management, equipment maintenance, and space optimization.
- Oversaw and managed a team of licensing clerks, providing guidance, training, and performance feedback to ensure efficient and accurate processing of licenses, permits, and registrations.
Licensing Clerk
Service Ontario
05.2021 - 09.2023
- Personally assisted between 40-60 clients per day on a recurring basis assisting with various licenses, permits, and registrations.
- Reviewed and verified documentation submitted by applicants, confirming compliance with established guidelines and procedures.
- Responded to customer inquiries in person, via phone, or email, providing clear and accurate information regarding licensing processes, requirements, and fees.
- Handled customer complaints and concerns professionally and promptly, aiming to resolve issues and provide a positive customer experience.
- Conducted regular quality checks and audits of completed licensing applications, verifying accuracy, compliance, and adherence to established guidelines.
Passenger Service Agent
Global Aviation Services
05.2019 - 03.2020
- Provided exceptional customer service by assisting passengers with check-in, boarding, and baggage handling processes, ensuring a smooth and pleasant travel experience.
- Effectively communicated with passengers to provide information regarding flight schedules, gate changes, baggage policies, and other relevant travel details.
- Resolved customer inquiries, concerns, and complaints in a professional and courteous manner, aiming to exceed customer expectations and achieve high levels of satisfaction.
- Collaborated with airline staff and other departments to coordinate boarding procedures, ensure on-time departures, and address any operational issues.
- Adhered to all regulatory requirements, including those related to security, safety, and emergency procedures, to ensure compliance and the well-being of passengers and staff.
Accounting Assistant
Grewal & Associate Professional Inc
05.2017 - 03.2020
- Reviewed project estimates, controlled budgets, and maintained bonding/insurance.
- Handled invoice processing, expense reports, credit memos, and payment transactions.
- Processed journal entries and assisted with bank account and credit card reconciliations.
- Ensured checks were accurate and signed by management before bank deposit/distribution.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Updated and maintained accounting software and Excel spreadsheets.
- Ensured compliance with Generally Accepted Accounting Principles (GAAP) and company policies.
- Liaised with CRA and other government organizations as required.
Education
Bachelor of Business Communication -
Brock University
St. Catharine’s, ON04.2021
Timeline
Bookkeeper
Weed A Way Lawn Care
03.2025 - Current
Office Supervisor
Service Ontario
09.2023 - 03.2025
Licensing Clerk
Service Ontario
05.2021 - 09.2023
Passenger Service Agent
Global Aviation Services
05.2019 - 03.2020
Accounting Assistant
Grewal & Associate Professional Inc
05.2017 - 03.2020
Bachelor of Business Communication -
Brock University
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