Indah Ungsi
Edmonton,AB
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at companies like Banana Republic. Skilled in driving business development and implementing effective policy, I excel in optimizing team performance and decision-making. Achieved significant improvements in operational efficiency and employee accountability, demonstrating a keen ability to lead and innovate.
Overview
8
8
years of professional experience
Work History
Co-Manager
YM Group
02.2021 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Assistant Store Manager
Banana Republic
04.2019 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Operations Manager
CV. Bogajaya Prima
12.2016 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Arts - Accounting
Airlangga University
Surabaya, IndonesiaAssociate of Arts - Business
Northern Alberta Institute of Technology
Edmonton, ABSkills
- Staff management
- Team leadership
- Customer service
- Decision-making
- Task delegation
- Policy implementation
- Time management
- Budget control
- Performance management
- Shift scheduling
- Business development
- Performance evaluations
Timeline
Co-Manager
YM Group
02.2021 - Current
Assistant Store Manager
Banana Republic
04.2019 - 01.2021
Operations Manager
CV. Bogajaya Prima
12.2016 - 01.2019
Bachelor of Arts - Accounting
Airlangga University
Associate of Arts - Business
Northern Alberta Institute of Technology
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