Inda Piroli

· Coordinated volunteers’ shifts and oversaw three cultural events, ensuring smooth operations and positive attendee experiences.

· Developed effective marketing campaigns to drive association memberships, creating compelling visuals using Adobe Photoshop, Noun Project, and Canva.

· Orchestrated successful fundraising galas, each hosting up to 600 attendees, resulting in a cumulative gain of $15,000 CAD.

· Designed and launched business websites on Wix, including logo creation, banners, and brand one-pagers.

· Initiated "A Cup of Coffee Together" project to create safe spaces for Albanian Women, showcasing proactive problem-solving and community engagement.

· Became the first point of contact to ATB clients by managing up to 25 inbound calls per day, addressing daily debit and credit card issues

· Earned recognition for efficiency under the title “Rising Star”, reducing average call handle time from 850 to 710 seconds.

· Demonstrated negotiation and conflict resolution skills in outbound calls, protecting client accounts from fraud.

· Identified hidden needs and generated new leads, contributing to client account growth.

· Promoted to Mastercard position and later selected as a training leader, contributing to new employee training

· Managed Student Council expenses, oversaw budgeting, and coordinated website creation.

· Successfully executed Tuition Freedom Day event, fostering student-donor connections, by overseeing the planning and coordination of all volunteer duties

· Effectively monitored Student Council expenses and oversaw the budgeting by responding to individual student`s needs before and after the pandemic

· Successfully coordinated the creation of the Student Council Website to provide students with access to events, contact information and an interactive platform

· Assisted in Student Council weekly operations through careful planning and scheduling

· Established strong client relationships, achieving multiple sales per client and promoting add-ons.

· Recognized for exceptional customer service and sales performance in-person, consistently upselling blue light filters and Eyewear Protection Plan packages.

· Assumed interim team lead role, effectively coordinating breaks, and overseeing store operations.

· Took initiative in learning and development, actively participating in LensCrafters' learning platform, Leonardo.

· Supported Communication Team with graphic editing, social media content creation, and newsletter updates.

· Proficiently used Adobe Creative Suite to design graphics and enhance presentations.

· Assisted in maintaining social media presence and communication materials.