Inca Furby
Clovis
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
4039
4039
years of post-secondary education
1
1
Certification
Work History
Receptionist/Billing
California KiDDS Pediatric Dentistry
Fresno
06.2024 - Current
- Reception /scheuling
- Billing
- Posting
- Sending claims
- Administrative: Patient Scheduling, Record Management, HIPAA Compliance.
- Financial: Insurance Verification, Claims Submission
- Soft Skills: Pediatric Patient Relations, Conflict Resolution, Multi-tasking.
- Of 30+ patients daily.
- Revenue Cycle Management: Oversee the full billing cycle, including electronic claims submission, posting payments, and following up on unpaid or denied claims.
- Insurance Coordination: Verify PPO and Medicaid/Medi-Cal dental benefits to ensure accurate out-of-pocket estimates for parents before treatment.
- Schedule Optimization: Managed the provider schedule to minimize gaps
- Parent Education: Clearly explained complex treatment plans and financial responsibilities to parents, maintaining a high case acceptance rate.
- Answered multi-line phone systems and directed calls to appropriate clinical staff.
- Maintained digital patient charts with 100% accuracy in compliance with HIPAA regulations.
- Assisted in the collection of co-pays and past-due balances at the time of service.
Charge Entry Specialist
SANTE HEALTH SYSTEM
Fresno
06.2019 - 02.2020
- Verify insurances
- Ensure timely billing
- Data entry
- Knowledge of ICD-10 AND CPT coding
Accounts Receivable
Dry Creek Medical Group and Urgent Care
Clovis
03.2019 - 02.2020
- Monitor accounts on a daily basis.
- Identify outstanding account receivables.
- Investigate historical data for debts and bills.
- Take actions in order to encourage timely payments.
- Process payments
- Resolve billing issues.
- Resolve customer credit issues.
- Arrange Payment options.
- Follow up on patient payments.
- Checking eligibility and benefits.
- Calling insurance companies regarding any discrepancy in payments if necessary
- Identifying and billing secondary or tertiary insurances.
- Reviewing accounts for insurance of patient follow-up
- Submitting claims
- Posting payments
Front Office Receptionist/Scheduler
Farzin Zabihi
Fresno
12.2018 - 12.2018
- High school diploma-Clovis Adult Education
- Knowledge of dental terminology, procedures and diagnosis
- Knowledge of computer and relevant software applications
- Working knowledge of dental insurance
- Greet patients
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Check daily appointment schedule
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Collect and receipt payments from patients at time of treatment
- Arrange payment schedule with patients
- Prepare and mail billing statements
- Prepare claim forms for dental insurance
- Arrange supporting documents for insurance claims
- Sort and distribute incoming and outgoing post
- Maintain an organized reception area
- Patient privacy and confidentiality
- EOB (evaluation of benefits)
- AR / post payments
- Electronic/ paper billing
General Service Associate
European Wax Center
Clovis
06.2017 - 06.2017
- Greet guests
- Check guests in and out in a timely manner
- Update guests profile and make sure information is correct
- Inform guests about products, current monthly promotions, package deals, and prices
- Inform guests about payment options
- Maintain a professional work area
- Correcting errors on patient schedule books
- Call no shows
- Print out and call retention
Education
Medical Billing and Coding (Mecial Billing and Coding) - High school Diploma
UEI College
Fresno, CAMedical Billing and Coding (Mecial Billing and Coding) -
UEI College
Fresno, CAHigh school Diploma -
Skills
- Guest services
- Communication skills
- Payment Processing
- Medical Billing
- Front desk
- Customer Service Skills
- Receptionist
- Insurance Verification
- Organizational skills
- Cash Application
- Scheduling
- Intake
- Microsoft
- Elgibility
- Evaluation of benefits (EOB)
- Medical records
- Medical office experience
- Excel
- Microsoft Office
- Data Entry
- Medical terminology
- Communication
- Dental terminology
- Medical billing
- Microsoft Word
Certification
- HIPAA
- Driver's License
- Dental
- Medical
- Insurance
- Posting payments
- Claim submissions
References
- Crystal Luque, Office Manager, (559)835-1618, California KiDDS Pediatric Dentistry
- Kin Git, Office Manager, 5598951895, Farzin Zabihi Dental
- Melody Dy, Office Manager, 5598928676, European Wax Center
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Receptionist/Billing
California KiDDS Pediatric Dentistry
06.2024 - Current
Charge Entry Specialist
SANTE HEALTH SYSTEM
06.2019 - 02.2020
Accounts Receivable
Dry Creek Medical Group and Urgent Care
03.2019 - 02.2020
Front Office Receptionist/Scheduler
Farzin Zabihi
12.2018 - 12.2018
General Service Associate
European Wax Center
06.2017 - 06.2017
Medical Billing and Coding (Mecial Billing and Coding) - High school Diploma
UEI College
Medical Billing and Coding (Mecial Billing and Coding) -
UEI College