Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inaya Abdus-Shakoor

Santa Monica

Summary

Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to thrive in high-pressure environments while effectively managing customers needs. Skilled in multitasking and team collaboration, consistently ensuring exceptional guest experiences and maintaining a clean, organized workspace.

Overview

5
5
years of professional experience

Work History

Host/Busser/Food Runner

Gyu-Kaku
08.2024 - Current


  • Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Promptly greet and seat guests upon arrival.
  • Set up and close restaurant, buss tables, maintain restaurant cleanliness.

FOH/BOH Team Member

Prime Pizza
08.2023 - 08.2024
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Took orders, ran food, packed delivery orders, stocked resturant
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.

Seasonal Sales Associate

Banter by Piercing Pagoda
10.2022 - 02.2023
  • Met quota for sales each shift.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Promoted credit card subscriptions, discounts, and promotions.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server Shift Leader

U Street Pizza
01.2022 - 11.2022
  • Opened/Closed cash register every shift.
  • Set up, closed and locked restaurant.
  • Took orders, ran food/drinks.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Seasonal Cashier

Target
09.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

FOH Team Member

Panera Bread
09.2020 - 09.2021


  • Being a barista, cashier, and food runner.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere with excellent customer service.
  • Answered customers' questions, recommended items, promotions and app sign ups.

Education

No Degree - Nursing

Santa Monica College
Santa Monica, CA
01-2028

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented
  • Adaptable to change

Timeline

Host/Busser/Food Runner

Gyu-Kaku
08.2024 - Current

FOH/BOH Team Member

Prime Pizza
08.2023 - 08.2024

Seasonal Sales Associate

Banter by Piercing Pagoda
10.2022 - 02.2023

Server Shift Leader

U Street Pizza
01.2022 - 11.2022

Seasonal Cashier

Target
09.2021 - 01.2022

FOH Team Member

Panera Bread
09.2020 - 09.2021

No Degree - Nursing

Santa Monica College

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Inaya Abdus-Shakoor