Inara Akbar Gadhiya
North York,Ontario
Summary
LLQP-certified professional with expertise in business management and client service. Demonstrated ability to manage customer inquiries, prepare detailed reports, and utilize CRM tools like HubSpot effectively. Proven skills in time management and prioritization, delivering exceptional service in high-pressure environments. Resourceful Insurance Customer Service Representative recognized for efficiency in policy adjustments and claims processing, ensuring high levels of customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
A&W Restaurants
Toronto, Canada
05.2023 - Current
- Supervised daily operations and handled over 100 customer inquiries per day, ensuring smooth service delivery.
- Trained new staff and promoted teamwork, contributing to a 90% customer satisfaction rate.
- Managed POS systems, cash handling, and team coordination during peak hours, increasing operational efficiency by 15%.
- Ensured quick and efficient service during high-volume periods, resulting in a 15% improvement in operational efficiency.
Work Integrated Learning Co-op Student
Lambton College
Toronto, Canada
09.2024 - 12.2024
- Applied classroom knowledge to real-world business projects, enhancing problem-solving and communication skills.
- Utilized Tableau for data analysis and HubSpot CRM for managing client relationships.
- Collaborated cross-functionally with teams to meet project goals and deadlines.
- Strengthened communication and problem-solving abilities through regular team engagement.
Supervisor
Pret A Manger
Ontario, Canada
09.2023 - 12.2024
- Led a team of 20+ employees, ensuring high-quality service during peak hours.
- Conducted inventory checks, cash reconciliation, and managed opening/closing procedures.
- Fostered team growth through personalized coaching, improving performance and productivity.
Receptionist / Admin Executive
Nagjua Real Estate
, India
03.2022 - 04.2023
- Managed front desk operations, handled scheduling, and ensured the smooth running of administrative tasks.
- Coordinated with vendors and ordered supplies, maintaining an organized system for office operations.
- Provided exceptional client support and ensured accurate documentation and filing.
Education
Diploma - Business Management
Lambton College
Toronto, ON12.2024
Bachelor of Commerce - Accounting and Finance
Chhatrapati Shahu Ji Maharaj University
India05.2021
Skills
- Customer service and call center operations
- Report preparation and data analysis
- Microsoft Office proficiency
- Time management and task prioritization
- Client relationship management
- Team leadership and coaching
- Cash handling and POS systems
- Administrative support and file maintenance
- Verbal and written communication skills
- Attention to detail and accuracy
Certification
- Life License Qualification Program (LLQP) - Certified, 04/01/25
Timeline
Work Integrated Learning Co-op Student
Lambton College
09.2024 - 12.2024
Supervisor
Pret A Manger
09.2023 - 12.2024
Shift Supervisor
A&W Restaurants
05.2023 - Current
Receptionist / Admin Executive
Nagjua Real Estate
03.2022 - 04.2023
Diploma - Business Management
Lambton College
Bachelor of Commerce - Accounting and Finance
Chhatrapati Shahu Ji Maharaj University
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