Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Roena Torres

Brampton,ON

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

1
1
Certification

Work History

Team Leader Manager

Suzy Shier
09.2023 - Current
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
  • Cultivated positive, productive team environments, resolving conflicts quickly.

Sales Associate

TJX Winners
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Associate of Arts - Fashion Arts And Business Management

Humber College
Toronto, ON
05.2021

Bachelor of Science - Hotel And Restaurant Management

Colegio De San Juan De Letran
Manila, PH
04.2016

Skills

  • Decision Making
  • Time Management
  • Motivational Skills
  • Interpersonal Skills
  • Creative Thinking
  • Customer Focus
  • Attention to Detail
  • Customer Service
  • Teamwork and Collaboration
  • MS Office

Accomplishments

Experiential Business Concept Award

- Awarded to the best business concept idea in partnership with Vaughan Mills Mall


Languages

English
Full Professional
Filipino
Native or Bilingual

Certification

Retail Sales Management Certificate

- Certificate given to a student who has completed Retail Sales Management course


TCPS2 Certification

- Certificate given to a person who has completed the tri-council policy statement: Ethical conduct for research involving human course on research ethics.



Timeline

Team Leader Manager

Suzy Shier
09.2023 - Current

Sales Associate

TJX Winners

Associate of Arts - Fashion Arts And Business Management

Humber College

Bachelor of Science - Hotel And Restaurant Management

Colegio De San Juan De Letran

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Roena Torres