Inaam Ul Haq
Toronto,ON
Summary
Ten years plus of experience in general accounting, office administration, and customer service within the manufacturing sector, call center, and retail industry. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
Work History
Technical Support Consultant (Call Centre Remote.)
Rogers Communications
02.2022 - 02.2024
- Facilitated general support for internet, TV, and Home Phone troubleshooting
- Provided empathetic, courteous, quality customer service in an accurate and timely manner as well as maintained a positive, problem-solving approach
- Authenticating Customers, verifying identity, securing an account
- Running Various Diagnostics tools to identify the cause to pin down the root cause of the break-in
- Ensure 100% customer satisfaction by implementing successful strategies and eliminating customer root causes of technical issues
- Coordinating with the Senior Support team for more complicated technical issues
- Escalated tickets for TTM, booked service calls for issues that cannot be resolved over the phone
- Maintained performance and quality standards based on established call center metrics including turn-around times.
Enumerator - Census 2021
Statistics of Canada
06.2021 - 07.2021
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Travelled door-to-door in assigned communities and requested participation in census interviews, clearly explaining the process and purpose.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 50 community households per day.
Accounts Payable Clerk
Lipson Shirtmakers Inc
06.2008 - 05.2017
- Managed full cycle accounts payable: entered invoices, processed payments, and reconciled vendor accounts using MS Dynamics SL
- Reviewed vendor invoices for appropriate documentation and validity before payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Reconciled bank accounts to verify the accuracy of cash records.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
Education
Honors Diploman in Accounting And Payroll Admin - Accounting And Finance
CDI College
Scarborough, ON Canada09.2007
Bachelor’s Degree in Commerce - Accounting And Business Management
Osmania University
Hyderabad, India04.1998
Skills
- Accounts Payable and Receivable
- Billing and Invoicing
- File Management
- Office Supply Management
- Data Entry
- Vendor invoice processing
- General Accounting
- General Ledger Entries
- Vendor Relationship Management
- Bank Reconciliation
- Year-end reporting
- Customer Service
Languages
English
Professional Working
Timeline
Technical Support Consultant (Call Centre Remote.)
Rogers Communications
02.2022 - 02.2024
Enumerator - Census 2021
Statistics of Canada
06.2021 - 07.2021
Accounts Payable Clerk
Lipson Shirtmakers Inc
06.2008 - 05.2017
Honors Diploman in Accounting And Payroll Admin - Accounting And Finance
CDI College
Bachelor’s Degree in Commerce - Accounting And Business Management
Osmania University
Quote
Verily, with hardship, there is relief.
Quran
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel
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