Ina Dobre
Toronto,ON
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Mount Sinai Hospital
02.2020 - Current
- Managed patients scheduling and appointment coordination through in person visit, phone and Zoom visit (OTN) to optimize clinic workflow in both location Mount Sinai Hospital and MSH Cardiology clinic.
- Used Accuro EMR system, also Medbase to schedule, reschedule, cancel appointments and multiple cardiac tests for approximately 20 patients at MSH Cardiology clinic , respectively 15 patients Mount Sinai Hospital.
- Respond daily to all communication including e-mails and phone calls regarding patient inquires.
- Assist with administrative functions like chart preparation by gathering and organizing medical records ahead of appointments, chart pulls, faxing, scanning and e-mailed requisitions to patients and to facilities.
- Assisted in medical record maintenance, ensuring accuracy and confidentiality of sensitive information.
- Conducted patient intake processes, collecting necessary information for efficient service delivery.
- Collaborated with healthcare providers to facilitate effective communication and improve patient care outcomes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
Education
Diploma - Business Administration – Health Services Program
George Brown College
Toronto, ON06-2019
Skills
- Knowledge of Medical terminology
- Computer proficiency, MS Office
- Ability to work independently and with a team
- Ability to use good judgment in difficult situations with good decision making
- Good Organizational and time management
- Excellent telephone and interpersonal customer service
- Strong verbal and written communication
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Medical Office Assistant
Mount Sinai Hospital
02.2020 - Current
Diploma - Business Administration – Health Services Program
George Brown College