Ina Bloch
Steinbach,MB
Overview
2025
2025
years of professional experience
Work History
LPD Agent
Steinbach Credit Union
Steinbach, MB
05.2023 - Current
- Managed requirements to pay, enforced maintenance, and addressed third-party demands.
- Followed up on first payment defaults, reversed chargebacks, and applied funds to mortgages or loans.
- Oversaw member accounts, including reversing principal and handling pay/no pay situations.
- Notified members about their overdrawn accounts.
- Processed payments for RTP/TPD or MEP.
- Communicated with CRA to facilitate accurate and timely reporting.
Teller
Steinbach Credit Union
Steinbach, MB
06.2020 - 05.2023
- Resolved problems or discrepancies concerning customers' accounts.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained accurate records of all transactions and customer interactions.
- Explained the features of various banking products available to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Florist Manager
Evangeline's Flower Hut
Steinbach, Manitoba
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Maintained salability and health of floral products by establishing clear care procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in organizing special events related to the florist business.
Education
Accounting
Red River College
Steinbach, MB04-2019
High School Diploma -
Vorderwuelbecke Flowers
Brilon Germany06-2003
High School Diploma -
Olsberg Berufsschule
Olsberg Germany06-1998
Skills
- Customer service
- Conflict resolution
- Follow-up calling
- Organizational skills
- Resolving customer issues
- Customer complaint resolution
- Polite communication skills
- Documenting information
- Positive attitude
- Business correspondence
Languages
Russian
Limited
German
Professional
Timeline
LPD Agent
Steinbach Credit Union
05.2023 - Current
Teller
Steinbach Credit Union
06.2020 - 05.2023
Florist Manager
Evangeline's Flower Hut
Accounting
Red River College
High School Diploma -
Vorderwuelbecke Flowers
High School Diploma -
Olsberg Berufsschule