Summary
Work History
Education
Skills
Availability
Accomplishments
Timeline
CustomerServiceRepresentative

Imtiuz Zaman Rakib

Student
North York,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Customer Service Representative

Grameenphone
Dhaka
02.2021 - 10.2021
  • Engaged with 60+ customers during shifts
  • Implemented product recommendations
  • Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty
  • Executed customer questions, resolving issues and reducing the need for supervisor assistance by 19%

Salesperson

Hi-fashion
Dhaka
11.2020 - 02.2021
  • Explained the product to the customers about its quality and the material used to produce
  • Helped the customers find the perfect size of clothes according to their body and shape.

Customer Service Representative

Agora Supermarket
Dhaka
01.2020 - 11.2020
  • Provided positive customer experience with fair, friendly and courteous service
  • Registered sales on cash register by scanning items and totaling customer's purchases
  • Resolved customer issues and answered their questions.

Education

Advance Diploma in Business Administration - Purchasing and Supply Management -

Seneca College
North York, ON
09.2021 - 04.2024

Secondary School in Business Studies - undefined

Notre Dame College
Dhaka, Bangladesh
07.2018 - 01.2021

Skills

Complaint resolution

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Availability

  • Monday, 12:00 PM to 11:00 PM
  • Tuesday, 12:00 PM to 11:00 PM
  • Wednesday, 12:00 PM to 11:00 PM
  • Thursday, 12:00 PM to 11:00 PM
  • Friday, 12:00 PM to 11:00 PM
  • Saturday, 12:00 PM to 11:00 PM
  • Sunday, 12:00 PM to 11:00 PM

Accomplishments

    Business Fest Achievement - 3rd Prize

    Project Title: Illustration of Benefits in Online Ride-Sharing


  • Secured the 3rd prize in the business fest's wall magazine competition by presenting a compelling promotional project focused on showcasing the myriad benefits of online ride-sharing services.
  • Demonstrated a keen understanding of the online ride-sharing industry and effectively communicated the advantages that users derive from such services through a visually impactful and informative wall magazine.
  • Showcased creativity, strategic thinking, and effective communication skills in the development and presentation of the promotional project.
  • Successfully highlighted key features, convenience, and positive impacts on users, contributing to the project's recognition and accolades.

Timeline

Advance Diploma in Business Administration - Purchasing and Supply Management -

Seneca College
09.2021 - 04.2024

Customer Service Representative

Grameenphone
02.2021 - 10.2021

Salesperson

Hi-fashion
11.2020 - 02.2021

Customer Service Representative

Agora Supermarket
01.2020 - 11.2020

Secondary School in Business Studies - undefined

Notre Dame College
07.2018 - 01.2021

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