Imtiaz Ahmed Shajed
Burnaby,BC
Summary
I am dedicated and detail-oriented professional with experience as a Retail Security Officer and Sales Associate. Skilled in interpersonal communication, potential threat assessment, and POI detecting. Known for a high achiever mentality and proven ability to work effectively with diverse cultures. Adept at ensuring safety and security in retail environments while providing exceptional customer service. Committed to using strong communication skills and work ethic to positively impact the team. Looking for a full time Position in regarded felid.
Overview
2
2
years of professional experience
Work History
Security Officer (LPO)
SecuriWatch
03.2024 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems at No Frills in Fraser Street.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Xtreme Security
01.2024 - 03.2024
- increased overall security at Safeway on Kingsway Avenue through patrols on a regular basis and observation of the surveillance cameras.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced report writing skills through detailed documentation of incidents, ensuring clarity and accuracy for follow-up actions.
- Responded to potential threats effectively by identifying points of interest, analyzing risks, and executing appropriate measures to resolve issues.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Assistant Restaurant Manager
Granville Kebab & Poutine
03.2023 - 12.2023
- Provided primary customer support to internal and
external customers. - Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns. - Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Operated cash registers, handled transactions, and
processed returns and exchange. - Strong product knowledge and the ability to make personalized product recommendations.
Sales Associate/Cashier
MartWay International
03.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers at MartWay International Convenience at Thurlow Street.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Restocked products on the sales floor and ensured the shelves were neatly organized.
- Participated in regular inventory counts, and communicated inventory needs to management.
Education
Associate of Arts - Mass Media And Communication
Columbia College
Vancouver09.2023
Skills
- Sales expertise
- Complaint resolution
- Incident Report Writing
- POS systems expert
- Interpersonal Skill
- Think on my Feet ability
- Property Petrol
- Multi Tasking Ability
- Team Player
- Training and Mentoring
- Customer Service
- Property Patrol
- Theft Prevention
- Microsoft 365
- Crowd Control
- Alarm Disarming
Certification
Basic Security License
Languages
Bengali
English
Hindi
Urdu
Punjabi
Availability
Flexible Schedule with Strong Time Management Skill
Timeline
Security Officer (LPO)
SecuriWatch
03.2024 - Current
Security Officer
Xtreme Security
01.2024 - 03.2024
Assistant Restaurant Manager
Granville Kebab & Poutine
03.2023 - 12.2023
Sales Associate/Cashier
MartWay International
03.2022 - 12.2022
Associate of Arts - Mass Media And Communication
Columbia College
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