Summary
Overview
Work History
Education
Skills
Timeline
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Imrandeep Singh

Summary

Motivated Administrative Professional with a strong record of accomplishment, successfully managing a variety of customer service and office support services in a fast-paced environment. Proactive and organized, with a broad career background managing and prioritizing multiple tasks, including scheduling, data entry, and customer service, in order to meet company deadlines. Excellent communications and relationship-building skills, with extensive experience fostering relationships with management, team members, and customers.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Self Storage Depot
Burnaby, BC
01.2023 - Current
  • Determine client needs for storage and take clients on a site tour of the facility.
  • Performed audits on cash registers to ensure the accuracy of cash, credit, and debit transactions, as well as identifying and resolving any potential issues.
  • Resolved a wide range of escalated customer complaints, including processing refunds, exchanges, and identifying solutions.
  • Performed a variety of data entry to process, verify, and input store pricing data in order to ensure accuracy.
  • Monitored and maintained office equipment inventory and ordered all required supplies, such as boxes, packaging supplies, printer cartridges, files, labels, and paper.
  • Making daily reports and following up on delinquent, and overdue accounts.
  • Preparing monthly and yearly invoices for customer accounts.
  • Operated cash registers and scanners, including following all company procedures and accurately processing cash, credit card, and debit transactions.

IT Asset Surveyor

Electronic Arts
Burnaby, BC
09.2022 - 12.2022
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Documented repair processes and helped streamline procedures for future technical support actions.

Service Crew Member

McDonalds
Surrey, BC
01.2022 - 06.2022
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Continuously met productivity goals by working hard, taking on extra tasks, and supporting team needs.

Carpenter

Mint Tiny Homes
Delta, BC
04.2020 - 12.2021
  • Read blueprints, schematics and drawings to determine layout requirements.
  • Prioritized work, keeping carpentry jobs on task and within budget.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Conducted inspections, diagnosed problems, took measurements, and made necessary adjustments to complete projects according to specifications.
  • Led apprentices and trainees in building construction and renovation.
  • Inspected completed projects for quality assurance purposes before delivering them to customers.

Education

Associate of Science - Computer Information Systems

Kwantlen Polytechnic University
Surrey, BC
12.2019

High School Diploma -

B.G.S.U.S High School
Punjab, India
06.2015

Skills

  • Administrative Procedures
  • Scheduling and Task Management
  • Customer Service and Relations
  • Document Presentation
  • Time Management
  • Data Management
  • Process Improvements
  • Training and mentoring

Timeline

Customer Service Coordinator

Self Storage Depot
01.2023 - Current

IT Asset Surveyor

Electronic Arts
09.2022 - 12.2022

Service Crew Member

McDonalds
01.2022 - 06.2022

Carpenter

Mint Tiny Homes
04.2020 - 12.2021

Associate of Science - Computer Information Systems

Kwantlen Polytechnic University

High School Diploma -

B.G.S.U.S High School

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Imrandeep Singh