Imran Bin Jafar
ITILv4, CompTia A+, CCNA, AWS, EIT
Regina,SK
Summary
An IT professional with 6+ years of experience in IT and 3+ years of experience in Customer Service, including impactful roles such as IT Analyst and IT Consultant, has consistently driven advancements in IT infrastructure and Customer Service.
Overview
10
10
years of professional experience
5
5
IT Industry Certificates
3
3
Languages
1
1
Engineer-In-Training License
Work History
Customer Service Specialist
London Drugs
Regina, SK
02.2024 - Current
- Managed customer interactions with professionalism in fast-paced environment.
- Improved customer shopping experience by providing assistance in General Sales area.
- Supervised front-end operations, ensuring cashier coverage and handling customer issues effectively.
- Leveraged strong interpersonal skills to motivate team and ensure superior customer service.
Technical Assistant (Co-op)
SaskTel
Regina, SK
09.2023 - 12.2023
- Executed automation in VoIP application testing.
- Resolved technical issues, enhancing system performance
- Boosted stakeholder satisfaction through prompt technical issue resolution.
IT Consultant
English Champ
Remote, Bangladesh
12.2022 - 12.2023
- Provided expert IT consultation, enhancing infrastructure, systems, and networks.
- Identified and optimized areas of improvement in current systems and processes.
- Integrated IT solutions with educational platforms in collaboration with cross-functional teams.
- Boosted operational efficiency by 20% through innovative IT solutions.
IT Analyst
Robi Axiata Limited
Bangladesh
05.2016 - 10.2021
- Streamlined end-user workstation setup and maintenance, optimizing hardware and software.
- Swiftly resolved hardware and software issues, minimizing downtime.
- Provided robust helpdesk support, demonstrating exceptional problem-solving skills.
- Collaborated on IT system integration across departments, ensuring seamless operations.
- Delivered timely and effective IT support, boosting end-user satisfaction.
- Kept abreast of emerging technologies to drive IT system and process enhancements.
- Led IT infrastructure upgrades, enhancing system reliability and future scalability.
Customer Service Specialist
Star Tech Limited
Bangladesh
05.2014 - 09.2016
- Assisted customers with product information and inquiries
- Demonstrated deep electronics product knowledge, including technical specs
- Provided basic technical support and conducted product demos.
Education
Master of Engineering - Electronic Systems Engineering
University of Regina
Regina, SK 09.2021 - 01.2024
Bachelor of Science - Electrical And Electronic Engineering
BRAC University
Bangladesh 01.2010 - 01.2014
Skills
Incident Management
undefinedCertification
CompTia A+ | Certification# PNP5GKYTB1RE1N5V
Timeline
CompTia A+ | Certification# PNP5GKYTB1RE1N5V
03-2024
Customer Service Specialist
London Drugs
02.2024 - Current
Engineer-In-Training (EIT) | License# 53556
01-2024
Technical Assistant (Co-op)
SaskTel
09.2023 - 12.2023
IT Consultant
English Champ
12.2022 - 12.2023
ITIL® v4 | Certification# GR671377524IJ
02-2022
AWS SAA | Certification# Z828Q4TD31R41NSD
09-2021
Master of Engineering - Electronic Systems Engineering
University of Regina
09.2021 - 01.2024
CCNA® | Certification# PXW9TNVFFKFQ1139
03-2021
IT Analyst
Robi Axiata Limited
05.2016 - 10.2021
Customer Service Specialist
Star Tech Limited
05.2014 - 09.2016
Bachelor of Science - Electrical And Electronic Engineering
BRAC University
01.2010 - 01.2014
Professional Awards
- Transformation Champion Award (SaskTel) - 2023
- IT Commander in Chief Award (Robi Axiata) - 2021
- IT Circle of Excellence Award (Robi Axiata) - 2017
- IT Champion of the Month (Robi Axiata) - 2017
References
References are available upon request.
Similar Profiles
Kevin GilfillanKevin Gilfillan
Sales Supervisor at London DrugsSales Supervisor at London Drugs
Joselito LeeJoselito Lee
DMGM 2nd In-Charge at London DrugsDMGM 2nd In-Charge at London Drugs
Robert SiuRobert Siu
I.T. HelpDesk Coordinator at London Drugs LimitedI.T. HelpDesk Coordinator at London Drugs Limited