Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imran Patel

CUSTOMER SERVICE REP
Regina,SK

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Worked in a call center as a credit card debt collector for Chase Bank, U.S.A.

Worked as a Vessel planner in Shipping logistics, Dubai.

Worked as a Stock Managed in Retail (Building Hardware Shop), Kingdom of Eswatini.


Overview

18
18
years of professional experience

Work History

SELF-EMPLOYED (Building Contractor)

HUGE SPAN INVESTMENT PTY LTD
01.2021 - 08.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Hired and oversaw subcontractors to meet project needs.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Collaborated with clients to define project requirements and deliverables.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.

Roofing Contractor

HUGE SPAN INVESTMENT PTY LTD
02.2015 - 11.2021
  • Consulted with customers to assess needs and propose optimal solutions.
  • Roofing specialist.
  • Inspected problem roofs to determine best repair procedures.
  • Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
  • Expanded knowledge of roofing materials, techniques, and cost effectiveness.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.

Roofing Contractor

ALL AFRICA TRUSSES PTY LTD
02.2013 - 01.2015
  • Analyzed building plans and prepared bids to deliver timely, cost-effective project completion.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Implemented strategies to reduce costs, improve productivity and reduce waste.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.

Stock Control Manager

SPECTRUM PTY LTD T/A MASTER HARDWARE
11.2009 - 12.2013


  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Answered incoming calls and emails to provide product information, features and benefits.

Shipping Logistics Assistant

RAIS HASAN SAADI LLC, DUBAI
08.2007 - 09.2009
  • Received and processed customer payments.
  • Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Researched industry to analyze competitors, understand market conditions and identify trends, opportunities and threats.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Developed strategies to optimize utilization of available resources.
  • Vessel Planning.

Customer Service Associate

ZENTA PTY LTD
10.2005 - 07.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Credit card Debt Collector for chase Manhattan Bank

Education

DROPOUT FROM BACHELOR OF SCIENCE - Information Technology

GONSALO GARCIA SENIOR COLLEGE
VASAI, INDIA
11.2008

CERTIFICATE - INTRODUCTION TO SHIPPING

DUBAI SHIPPING AGENT'S ASSOCIATION
BUR-DUBAI, U.A.E
08.2008

APTECH CERTIFIED E-COMMERCE PROFESSIONAL - E-commerce

APTECH PTY LTD
VASAI, INDIA
02.2002

Skills

  • Subcontractor Relations
  • Residential Construction
  • Timber/Light Steel Truss Manufacturing
  • Project Oversea
  • Workload Management
  • Call Center Operations
  • Customer Relations
  • Recordkeeping Strengths
  • Customer Service
  • Shipping Procedures Understanding
  • Stock Management

Languages

English
Professional Working
Hindi
Professional Working
Marathi
Elementary
Urdu
Elementary

Timeline

SELF-EMPLOYED (Building Contractor)

HUGE SPAN INVESTMENT PTY LTD
01.2021 - 08.2023

Roofing Contractor

HUGE SPAN INVESTMENT PTY LTD
02.2015 - 11.2021

Roofing Contractor

ALL AFRICA TRUSSES PTY LTD
02.2013 - 01.2015

Stock Control Manager

SPECTRUM PTY LTD T/A MASTER HARDWARE
11.2009 - 12.2013

Shipping Logistics Assistant

RAIS HASAN SAADI LLC, DUBAI
08.2007 - 09.2009

Customer Service Associate

ZENTA PTY LTD
10.2005 - 07.2007

DROPOUT FROM BACHELOR OF SCIENCE - Information Technology

GONSALO GARCIA SENIOR COLLEGE

CERTIFICATE - INTRODUCTION TO SHIPPING

DUBAI SHIPPING AGENT'S ASSOCIATION

APTECH CERTIFIED E-COMMERCE PROFESSIONAL - E-commerce

APTECH PTY LTD

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Imran PatelCUSTOMER SERVICE REP