IMRAN AHMED
Toronto,Canada
Summary
A strong passion for leveraging technical expertise in data analysis and project management is paired with a commitment to enhancing processes and improving client satisfaction. A proactive approach to streamlining operations through tools such as NetSuite and Salesforce is emphasized, alongside a desire to contribute to meaningful business outcomes through continuous improvement and innovation in collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Market Analyst
Tire Timeout
03.2025 - Current
- Optimized marketing campaigns, forecasted current and upcoming trends, to identify new opportunities.
- Utilized Tableau and Salesforce to analyze datasets of over 10,000 recycled tire records annually, delivering actionable insights to operations and sales teams.
- Collected and interpreted data on 50+ B2B clients (trucking fleets, auto shops, tire/rim distributors), competitors, and regional market conditions to support strategic decisions.
- Optimized marketing and outreach campaigns by analyzing performance metrics, improving lead conversion rates by 15–20%, and forecasting demand trends to identify new recycling partnerships.
Sales Administrator
Industrial Inspection & Analysis
Toronto, Canada
05.2024 - 03.2025
- Processed 50+ monthly purchase/work orders in NetSuite, and coordinated 10–15 concurrent projects, achieving 95% on-time completion.
- Approved over $500K in annual client credit using Credit Safe, and tracked 200 sales opportunities in Salesforce to support revenue growth.
- Maintained 300 client accounts across Microsoft tools, and issued 100+ quarterly inspection reminders to ensure compliance and client satisfaction.
Quality Assurance Analyst
FCA Fiat Chrysler Automobiles
Brampton, Canada
06.2019 - 10.2023
- Analyzed production data using SQL, and developed efficiency test strategies to achieve 120 units per hour output targets.
- Provided desktop support and cleaned data using Excel, SQL, and OBIEE to support management decision-making and performance tracking.
- Collaborated with QA and development teams to complete testing for three major releases, and presented Power BI insights to drive departmental improvements.
Junior Data Analyst
Newton.co
Toronto, Canada
09.2021 - 05.2022
- Analyzed and validated 10,000+ customer records using Excel and SQL, ensuring data accuracy and completeness.
- Supported NetSuite ERP implementation, including configuration, data migration, and system integrations.
- Built Tableau and Power BI dashboards and led a marketing campaign that achieved a 12% monthly new-subscriber conversion rate.
Technical Support Specialist
Ryerson University
Toronto, Canada
02.2018 - 04.2020
- Diagnosed and resolved desktop, printer, modem, and network issues using advanced troubleshooting tools (Wireshark, firewalls) to improve system security and uptime.
- Implemented firewall encryption, measured KPIs, and applied SWOT analysis and ERPs to automate workflows, such as email and scheduling.
- Provided technical support and software assistance to users, resolving issues efficiently through strong verbal communication.
Customer Service Sales Specialist
Enterprise
Toronto, Canada
06.2017 - 06.2019
- Upselling for add-ons and higher-class vehicles – $25 – $100 per upsell.
- Maintained a fleet of 350 vehicles through inventory, classification, and recalls.
- Communicated with other branches to increase fleet and meet customer needs.
Education
Bachelor of Commerce - BCom - Information Technology
Ryerson University
Toronto04.2020
Skills
- Data Analysis & Analytics (SQL, Excel, Python, R)
- Data Visualization (Tableau, Power BI)
- Database Management & Design (SQL Server, Access)
- ERP & CRM Systems (NetSuite, Salesforce)
- Project & Operations Management
- Statistical & Data-Driven Decision Making
- Data Cleaning & Data Management
- Systems & Business Analysis
- Customer & Sales Operations (Customer Service, Upselling)
- Communication & Presentation Skills
Accomplishments
- Improved Procurement Efficiency: Reduced procurement time by 30% using NetSuite for processing purchase orders.
- On-Time Project Delivery: Ensured 95% on-time project delivery through effective timeline management.
- Enhanced Credit Approval: Increased client credit approval rate by 20%, minimizing financial risks effectively.
- Increased Client Satisfaction: Boosted client satisfaction by 45% with timely reminders for equipment inspections.
Certification
Google Data Analytics Professional Certificate, Coursera
Timeline
Market Analyst
Tire Timeout
03.2025 - Current
Sales Administrator
Industrial Inspection & Analysis
05.2024 - 03.2025
Junior Data Analyst
Newton.co
09.2021 - 05.2022
Quality Assurance Analyst
FCA Fiat Chrysler Automobiles
06.2019 - 10.2023
Technical Support Specialist
Ryerson University
02.2018 - 04.2020
Customer Service Sales Specialist
Enterprise
06.2017 - 06.2019
Bachelor of Commerce - BCom - Information Technology
Ryerson University