Imperia De Matta
Canoga Park
Summary
Administrative professional focused on healthcare operations, ensuring compliance with medical standards and enhancing quality metrics. Demonstrates effective communication skills while coordinating multidisciplinary initiatives, optimizing workflows, and improving patient care through meticulous operational support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Home Health Clerk III
Kaiser Permanente
Woodland Hills
09.2024 - Current
- Monitored home health quality metrics and escalated variances, ensuring timely resolution and compliance.
- Scheduled multidisciplinary visits to meet plan-of-care dates, significantly reducing missed visits.
- Coordinated transitions across disciplines, improving handoffs and accelerating service recovery.
- Standardized task queues and filing systems, increasing clerk throughput and decreasing backlogs.
- Supported management staff by scheduling meetings and maintaining records, facilitating efficient operations.
Medical Ward Clerk Transcriber - Emergency Department
Kaiser Permanente
Panorama City
12.2022 - 09.2024
- Coordinated communication between physicians, nurses, and healthcare professionals, enhancing interdepartmental collaboration.
- Handled high-volume phone calls, addressing inquiries and efficiently routing messages to personnel.
- Supported patient intake processes and confirmed insurance information to ensure smooth admissions.
Customer Care Associate
Adventist Health
Glendale
07.2022 - 12.2022
- Managed 90+ calls daily, signing up new visitors and efficiently retrieving customer data.
- Resolved customer concerns by completing appropriate changes in a professional manner.
- Presented relevant product information and processed service cancellations efficiently.
- Documented inquiries and responses in customer accounts to maintain accurate records.
- Facilitated registration process to gather demographic and insurance information, ensuring necessary authorizations were obtained.
- Performed quality control checks at front desk, ensuring adherence to hospital policies.
Customer Service Representative
Metro By T-Mobile
Lake Balboa
05.2017 - 05.2022
- Delivered customer care by responding to inquiries, assisting with product selection, and managing orders, contributing to enhanced customer experiences.
- Maintained customer satisfaction through strategies addressing needs and resolving concerns, resulting in positive feedback.
- Achieved recognition as a top performer within the team for outstanding contributions.
- Utilized data analytics tools to track performance trends, identifying areas for improvement and implementing effective changes.
Education
Bachelor of Science - Health Administration
California State University
Northridge05-2022
Associate of Science - Social and Behavioral Science
Los Angeles Valley College
Valley GlenSkills
- Microsoft Office proficiency
- Epic software systems
- Crisis management
- Conflict resolution
- Scheduling efficiency
- Data entry accuracy
- Interpersonal communication
- Regulatory compliance
- Documentation expertise
- Multidisciplinary collaboration
- Quality metric monitoring
Certification
- Cope Health Scholar in partnership with UCLA Executive Programs in Health Policy and Management.
UCLA Certificate: Certificate in Patient Experience and Pre-Licensing Clinical and Non-Clinical Care.
Languages
- English, Native
- Spanish, Native
Community Involvement and Volunteering
Cope Health Scholars Program, Adventist Health Glendale
Clinical and Non-Clinical Patient Experience Intern: Human Resource Department
- Coordinated recruitment activities, including posting job listings, screening applicants, and scheduling interviews.
- Facilitated new-hire onboarding by preparing documentation, conducting orientations, and ensuring a smooth transition for employees.
- Maintained accurate and confidential employee records in compliance with company policies and regulations.
- Organized training sessions, staff meetings, and employee development programs to support organizational growth.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
Hobbies and Interests
Passionate about long-distance running and endurance training; regularly train for marathons with a focus on continuous improvement and personal performance growth.
Timeline
Home Health Clerk III
Kaiser Permanente
09.2024 - Current
Medical Ward Clerk Transcriber - Emergency Department
Kaiser Permanente
12.2022 - 09.2024
Customer Care Associate
Adventist Health
07.2022 - 12.2022
Customer Service Representative
Metro By T-Mobile
05.2017 - 05.2022
Bachelor of Science - Health Administration
California State University
Associate of Science - Social and Behavioral Science
Los Angeles Valley College