IMOGEN BARCLAY

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Refined administration process for over 5 projects
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Developed and implemented new administrative procedures.
• Assisted CEO and remote coworkers with special tasks daily.

• Managed multiple calendars to strategically coordinate meetings, appointments, and events.
• Managed paper and electronic filing systems ; documented attendance, grades and test scores and updated tracking spreadsheets to optimize workflow procedures and organized planning and materials for staff.
• Compiled reports and completed secretarial tasks for Director of Middle School and recorded detailed notes for later use of SLT members.
• Managed over 30 customer calls per day by answering multi-line telephones and greeted visitors and parents to ease office operations.
• Resolved conflict professionally and tactfully; whilst ensuring customer satisfaction and maintaining excellent customer relationships.
• Used time management to compile and distribute documents and business correspondences using collaborative platforms such as Google and Microsoft Office programs.

• Increased team efficiency by 30% by designing and keeping scripts and test cases updated with current requirements and new software features.
• Pursued professional development opportunities by learning new testing tools, test strategies and latest software and implementing techniques into matrix.
• Collaborated with back-end team for testing and release management to achieve high-quality production of digital advertisements.
• Provided comprehensive QA training to inexperienced staff.
• Used HTML & CSS to build emails, websites, push messages, and banners.

• Enhanced customers experience by providing telephone assistance to customers whilst collecting customer details and handling administrative tasks.
• Directed incoming calls to internal personnel and departments (across 38 stores nationally), routing to best qualified department.
• Maintained exact records of calls placed and received.
• Warmly provided professional customer support with exceptional efficiency for maximized satisfaction ratings .
• Positively contributed to department achievements through collaborative teamwork and boosted morale during night shift.

Professional development NVQ Level 3 Diploma completed in Digital Marketing and Social Media.

• Awarded A in Sociology, English Language & Literature
• Awarded B in Business Studies
• Awarded C in Photography

Awarded 12 GCSE's (2 A's, 5 B's, 5 C's) including Mathematics and English