Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

IMMANUEL SHANKAR

Mississauga,CA

Summary

Experienced Manager and Supervisor with a proven track record in customer service and hospitality sectors. Proficient in inventory control, customer relations, and safety compliance. Demonstrated strong leadership skills and ability to build lasting relationships with team members and clients. Dependable professional dedicated to delivering exceptional service and driving operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Boston Pizza
09.2024 - Current
  • Managed daily restaurant operations, including front and back-of-house, ensuring a seamless guest experience.
  • Managed liquor, beer, and food inventory with precision, reducing waste and maintaining optimal stock levels.
  • Led, coached, and mentored a team of 20+ employees to uphold Boston Pizza’s standards in hospitality and food safety.
  • Handled staff scheduling, labor cost control, and shift delegation to meet peak business demands.
  • Actively resolved guest concerns, ensuring high satisfaction scores and fostering repeat business.
  • Successfully maintained labor and food cost below company benchmarks without compromising service quality.
  • Boosted table turnover efficiency by streamlining server support and floor coordination.

RESTAURANT MANAGER

Chuck's Roadhouse Bar and Grill
11.2022 - 06.2024
  • Trained and supervised a team of 20+ front- and back-of-house staff, reducing onboarding time by 30% and improving staff retention.
  • Implemented customer feedback.
  • Managed operations and procedures of the restaurant to increase sales.
  • Managed $15,000+ in liquor and beer inventory, maintaining 98% stock accuracy and avoiding stockouts during peak periods.
  • Assisted servers in launching 20–30 tables per shift, contributing to a 25% reduction in guest wait times and improved table turnover.

RESTAURANT MANAGER

Symposium Cafe Restaurant & Lounge
03.2020 - 11.2022
  • Collaborated with 2+ departments weekly to streamline operations, improving organizational efficiency by 20%..
  • Reduced monthly operational costs by 15% through vendor negotiations and tighter inventory control.
  • Led 3 successful menu rollouts, coordinating with kitchen and marketing teams to launch on schedule and boost sales by 10%.
  • Assisted servers in launching 20–30 tables per shift, contributing to a 25% reduction in guest wait times and improved table turnover.

FOOD EXPEDITOR

Denny's Restaurant
06.2019 - 01.2020
  • Ensure Food is Hot and ready to serve.
  • Communicated with kitchen if the food is not as per standard.
  • Ensure the food is served on right table by the right server.
  • Following food handling practices to avoid cross contamination
  • Maintained speed of service and minimized errors.

ASSISTANT MANAGER

McDonald's India
09.2016 - 08.2018
  • Oversaw operations from food prep to cash handling.
  • Ensured great customer service and food quality.
  • Ensuring cleanliness in the restaurant as per McDonald's standards.

JOB TRAINEE

Jehan Numa Palace Hotel
12.2015 - 05.2016
  • Management Training (Kitchen Department) for 3 months
  • Arrive kitchen before the chefs arrive to cook.
  • To assist chefs in prep., responsible for maintaining hygiene in kitchen and ensure cleanliness maintained according to industry standards.
  • Role: Management Training (Food & Beverage Department) for 3 months
  • The duties of waiting staff include preparing tables for an meal, taking customer's orders, serving drinks and food.
  • Cleaning up before, during and after serving in restaurant.

Education

Post-Graduation Degree - Hospitality and Tourism Management

Niagara College
Niagara Falls, ON
01.2020

Bachelor of Science - Hospitality & Hotel Administration

Institute of Hotel Management Catering Technology
India
05.2016

Skills

  • Responsive to new challenges
  • Trustworthy in high-pressure situations
  • Supportive group participant
  • Effective leadership
  • Effective decision-making
  • Focus on maintaining industry standards
  • Strong interpersonal connections
  • Inventory control
  • Customer engagement
  • Leadership development training
  • Restaurant management
  • Hospitality management

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Smart Serve
  • Food Handler's certification

Timeline

Restaurant Manager

Boston Pizza
09.2024 - Current

RESTAURANT MANAGER

Chuck's Roadhouse Bar and Grill
11.2022 - 06.2024

RESTAURANT MANAGER

Symposium Cafe Restaurant & Lounge
03.2020 - 11.2022

FOOD EXPEDITOR

Denny's Restaurant
06.2019 - 01.2020

ASSISTANT MANAGER

McDonald's India
09.2016 - 08.2018

JOB TRAINEE

Jehan Numa Palace Hotel
12.2015 - 05.2016

Post-Graduation Degree - Hospitality and Tourism Management

Niagara College

Bachelor of Science - Hospitality & Hotel Administration

Institute of Hotel Management Catering Technology

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