IMENE GHIDHAOUI
Mississauga,Canada
Summary
Motivated leader with nine years’ work experience. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
Sales Manager
Al Majed Fashion
01.2020 - 02.2024
- Company Overview: Versace, Little Milano Kids, Tally Weijl Doha, Qatar
- I excelled in client interaction, delivering presentations, and educating on product features. Skilled in fostering robust business relationships, I devise and execute comprehensive business strategies and marketing plans. Diligently research competitors' activities to identify emerging trends. Managed a team of 10 to 12 staff members. Lead team meetings to reinforce goals and policies, while coaching sales staff to achieve targets. Foster an ethical, positive workplace to boost retention rates. Proficiently interpret sales and pricing policies for both staff and clients.
Sales Supervisor
Al Majed Jewellery
01.2018 - 12.2019
- Company Overview: Roberto coin, Pasquale Bruni, Yoko London, Tag Heuer, & Ross, IWC, Gerald Charles Villagio mall, Doha, Qatar
- Managed store operations by scheduling and assigning tasks, coaching staff, and ensuring compliance with legal requirements. Drove sales through market analysis, strategic promotions, and customer rapport. Prioritized safety and cleanliness, while optimizing stock levels and forecasting sales. Implemented training programs to enhance staff knowledge and productivity. Adapted to market trends and initiated improvements to drive business success. Maintained accurate documentation and achieved sales targets consistently.
Customer Service
Virgin megastore
01.2016 - 12.2017
- Company Overview: Doha, Qatar
- Resolved customer inquiries, issues, and complaints through various communication channels such as phone, email, and chat. Provided product information, processed orders, and facilitated returns. Supervised a team of 6 staff members. Ensured customer satisfaction by actively listening, empathizing, and offering solutions. Documented interactions for quality assurance and training purposes. Escalated complex issues to higher authorities for resolution. Prioritized efficient customer service to uphold company reputation and foster customer loyalty.
Sales Associate
Superdry
10.2014 - 01.2016
- Company Overview: Doha, Azadea, Doha, Qatar
- Delivered exceptional customer service through effective communication and proactive assistance, while adhering to company policies. Proficient in cash handling procedures at the register. Managed store operations by efficiently coordinating stock duties, including order fulfillment and pricing. Demonstrated ability in effective inventory management through monitoring, issue communication, reconciliation assistance, and organized stock maintenance.
Food Inspector
Laboratory ECO2LAB
01.2013 - 01.2014
- Company Overview: Tunisia, Sousse, Tunisia
- Performed bacteriology and microbiology quality control for food and water, including preparing culture media and collecting samples for analysis. Evaluated compliance plans of restaurants for environmental health and food safety. Utilized HACCP protocols to assess risk levels of food-related items and maintained accurate records of findings.
Hygienist (Food safety specialist)
Newrest Catering
01.2012 - 01.2013
- Company Overview: Tunisie, Tunisia
- Ensured daily compliance with rigorous quality standards by monitoring production processes, offering immediate feedback to maintain consistent quality levels. I conducted thorough audits, documented findings, and initiated corrective actions to ensure adherence to industry regulations and internal protocols. Additionally, I maintained accurate quality records, performed detailed product analysis, and collaborated closely with cross-functional teams to facilitate seamless product trials and launches. Proactively identifying areas for improvement, I contributed to the development of best practices and provided mentorship to foster a culture of excellence and continuous learning within the organization.
Education
National Diploma - Food industries and methods: Food quality control
Bachelor's degree - Experimental Science
01.2012
Skills
- Multilingual communication
- Electronic cash registers and POS
- Strong Attention to detail
- Strong numerical aptitude
- Strong multilingual communication
- Excellent interpersonal skills
- MS Office / Office 365
- Professional Customer service
- Effective Multitasking
- Sales operation
- Business development and planning
- Coaching and mentoring
LANGUAGE PROFICIENCY
English, French, and Arabic (Read, Write and Speak)
Timeline
Sales Manager
Al Majed Fashion
01.2020 - 02.2024
Sales Supervisor
Al Majed Jewellery
01.2018 - 12.2019
Customer Service
Virgin megastore
01.2016 - 12.2017
Sales Associate
Superdry
10.2014 - 01.2016
Food Inspector
Laboratory ECO2LAB
01.2013 - 01.2014
Hygienist (Food safety specialist)
Newrest Catering
01.2012 - 01.2013