Imen BEN AISSA
Trois-Rivières,Canada
Summary
Being a multi-skilled financial professional with proven experience at the Bank of Tunisia, excelling in technical banking expertise and persuasive communication. I have been successful in improving customer relationships and optimizing sales funnels, demonstrating a mix of analytical prowess and interpersonal skills.
I also contributed to improving team performance and customer satisfaction through innovative solutions and active listening.
In addition, I have always been particularly interested in the field of marketing, psychological analysis of consumers and their behaviors.
Therefore, I would like to pursue this interest and gain relevant experience that would allow me to launch my own digital marketing agency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Accounting (Administrative and Financial Affairs)
Tours Amérique
Trois-Rivières, Canada
03.2022 - Current
- Processing secure customer payments
- Handling deposits
- Bank reconciliation
- Managing supplier payments (hotels, guides, buses, etc.)
- Paying agency charges
- Monthly federal and provincial tax declarations
External Resources Officer
Banque de Tunisie
Tunis, Tunisia
05.2016 - 03.2022
- Issuing, processing, monitoring, and liquidating national and international bank guarantees (bonds, secured obligations, etc.)
- Representing the Commitments Division in meetings with directors and external stakeholders (Professional Banking Association, Central Bank, Ministry of Finance)
- Supporting the team and proposing necessary improvements
Financial Analyst – Direction of Loans
Banque de Tunisie
Tunis, Tunisia
07.2011 - 04.2016
- Analyzing credit files and proposing tailored solutions for individual clients
- Training new recruits on methods and best practices
Customer Advisor – Branch Services
Banque de Tunisie
Tunis, Tunisia
11.2008 - 07.2011
- Managing front-desk banking operations, including product sales and client consultations
- Offering tailored financial solutions
Client Relations Intern
Tunisian Qatari Bank
Tunis, Tunisia
07.2006 - 09.2008
- Learning various banking roles, from cash handling to client advising
Teleagent
Direct Phone Services
Tunis, Tunisia
09.2004 - 09.2005
- Conducting loyalty and prospecting campaigns for the French banking group CIC-Crédit Mutuel
Teleagent
Teleperformance France
Ben Arous, Tunisia
06.2003 - 06.2004
- Solving technical problems for the clients of wanadoo France
Education
Certificate - Fundamentals of Digital Marketing And E-commerce
Google Academy
12-2024
Certificate - Islamic Banking And Finance
Udemy
11-2024
Professional Master’s - Integrated Management: Quality – Safety – Environment
Virtual University of Tunis & Higher Institute of Technological Studies
Tunis, Tunisia01.2018
Bachelor’s - Business Administration – International Trade
Higher School of Commerce of Tunis
Tunis, Tunisia01.2004
High School Diploma - Economic and Management Sciences
Farhat Hached Secondary School
Radès, Tunisia01.2000
Certificate - Digital Marketing And E-commerce
Google Academy
Skills
- Active listening
- Needs assessment
- Argumentation
- Persuasion
- Technical banking expertise
- Written communication
- Verbal communication
- Team management
- Conflict resolution
- Multilingual
- Relational abilities
- Communication abilities
- Digital marketing
- Collaborative teamwork
- Sales funnel optimization
Certification
- Google Certification: Foundations of Digital Marketing and E-Commerce, 12/01/24
- CEGEP certification: Accounting Cycles 1 & 2, 2022-2023
- Travel Counselor Certificate, 04/14/22
Languages
Advanced, Upper-Intermediate (B2/C1), Native
Hobbies and Interests
- Volunteering
- Traveling
- Reading
- Listening to music
References
References available upon request.
Timeline
Accounting (Administrative and Financial Affairs)
Tours Amérique
03.2022 - Current
External Resources Officer
Banque de Tunisie
05.2016 - 03.2022
Financial Analyst – Direction of Loans
Banque de Tunisie
07.2011 - 04.2016
Customer Advisor – Branch Services
Banque de Tunisie
11.2008 - 07.2011
Client Relations Intern
Tunisian Qatari Bank
07.2006 - 09.2008
Teleagent
Direct Phone Services
09.2004 - 09.2005
Teleagent
Teleperformance France
06.2003 - 06.2004
Certificate - Fundamentals of Digital Marketing And E-commerce
Google Academy
Certificate - Islamic Banking And Finance
Udemy
Professional Master’s - Integrated Management: Quality – Safety – Environment
Virtual University of Tunis & Higher Institute of Technological Studies
Bachelor’s - Business Administration – International Trade
Higher School of Commerce of Tunis
High School Diploma - Economic and Management Sciences
Farhat Hached Secondary School
Certificate - Digital Marketing And E-commerce
Google Academy
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