Imen Ben Achour

• Partner with hiring managers to build and review job requisitions, defining and validating key position requirements (i.e. education, experience, technical proficiencies, travel and/or relocation requirements).
• Use traditional and alternative resources to identify and attract quality candidates.
• Adept with mining an ATS for candidates and profiles to align with open roles
• Pre-screen candidates for a variety of skills.
• Review and assess candidates submitting interest to open requisitions.
• Negotiate, prepare and extend new-hire offers
• Communicate offers or rejections to candidates.
• Maintain a pipeline of qualified candidates for future consideration.
• Accurately document and track candidates in the applicant tracking system.
• Develop and provide weekly and monthly recruiting reports.
• Follow government, CGI and Human Resources laws, policies and procedures.
• Establish trust and confidence by maintaining a high level of credibility integrity and professionalism

• Provide recruitment and selection expertise to the Talent Acquisition team.
• Facilitate the recruitment process for external candidates and promote a positive experience.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Participate in the development and implementation of recruitment processes and strategies
  including social media presence, website postings, etc
• Establish and maintain relationships with various
  educational institutions.
• Coordinate the scheduling of networking and recruitment activities for the Hospital.
• Represent the Hospital at various job fairs and act as an ambassador for the employer brand.
• Maintain the computerized recruitment tools and electronic forms under my responsibility.

• Reviewed employment applications and background check reports to facilitate hiring process.
• Managed the administrative side of the competitions for recruitment.
• Represented the organization at
  various recruitment events
• Created onboarding solutions to tailor options for hiring needs.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Optimized sourcing networks and used proactive methods to direct source candidates.

• Supported the People Solutions Partner in the delivery of integrated People Solutions to clients in a portfolio approach.
• Provided operational services such as provision of compensation and benefits information to employees and managers.
• Coordinated talent acquisition processes.

• Maintained, updated, and analyzed HRIS data.
• Coordinated projects with clients to improve existing recruitment processes.
• Managed and assessed actions required for complex HR processes,
  complex cases with internal and external stakeholders.
• Prepared summary reports in Excel.
• Worked with GC Docs, IBM Notes, PeopleSoft, and the Public Service Resourcing System (PSRS).

• Executed HR operations, including responding to, initiating, and following up on personnel request.
• Took the pulse of HR trends within the Senate, including hot topics and current issues.
• Identified the needs and priorities of HR clients in collaboration with the Employee Experience team.
• Advised the People, Culture and Inclusion (PCI) team on priorities and requirements for new policies, services and communications, based on a thorough understanding of employee needs.
• Identified and recommended improvements to business processes and procedures to ensure customer focus and effective functioning of the Employee Experience team.

• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Implemented systems, templates, and tracking tools to monitor and control requirements.

Administration of the Mission health insurance contract:

• Manage the Mission's health insurance contract and serve as a point of contact for representatives of the health insurance provider.
• Maintain and update the insurance database for all Mission Locally Employed (LE) staff employees, family members, and retirees.
• Enroll new employees in the insurance plan and provide orientation on plan regulations.
• Receive medical claims from employees and submit claims three times per month to the insurance provider. Input claims into insurance database.
• Notify employees when reimbursement EFT is made and verify the reimbursement amounts are correct three times per month; prepare reconciliation report and distribute details of reimbursements to employees.
• Monitor payments to and from insurance provider and alert HRO of problems in a timely manner.
• Act as liaison between employee and insurance provider to resolve claim disputes.
• Work with FMO to process quarterly premium payment to insurance provider.
• Coordinate with ABMC to ensure that their employee counts are correct and their premiums collected to include in the payment.
• Track monthly and/or quarterly payment to Embassy by retirees who have elected to continue COMAR coverage and ensure payment is made on time and prior to the start of a new month or quarter.
• Track long-term employee absences and alert the HR Officer so that they can inform section supervisor and plan for WAE workforce.
• Provide research and survey data and support to the Human Resources Officer and Contracting Officer in the event of a change to or renegotiation of the health insurance contract.

Administration of Other Benefits:

• Enroll new employees in the Caisse Nationale de Securite Sociale (CNSS)/CNAM.
• Assist employees in the case of work accidents with all necessary paperwork.
• Assist employee to fill out forms in HR Office and expedite paperwork to CNSS/CNAM within 48 hours.
• Monitor status of employee and act as liaison with employee's supervisor, timekeeper, FMO, and CNSS/CNAM in cases where time is lost from work.
• Assist LE staff personnel under the CSR system with preparation of work accident forms under Workers' Compensation, send the forms to OPM, and handle follow up necessary to resolve cases.
• Track CNSS work accident payments to Embassy employees to ensure reimbursement to Embassy for amounts paid out to employee from CNSS.
• Provide assistance to American direct hire employees in enrolling their domestic staff in CNSS.
• Establish and maintain useful contacts with officials of CNSS to ensure timely dissemination of new information.
• Draft reports, correspondence and forms related to benefits issues.
• Remain current on developments in DOS regulations, Tunisian labor law, and CNSS regulations, as they apply to benefits; advise Human Resources Officer

Retirement:

• Principal point of contact for all issues relating to retirement;
• Prepare all CSR and CNSS retirement actions for LE staff employees;
• Notify employees 6 months in advance of mandatory retirement, counsel them and advise them on preparation of retirement applications;
• Serve as liaison with OPM and follow up until retiree receives his/her first annuity check;
• Assist with continuity of benefits in retiree death cases; maintains retirement records and retire them annually.

Training :

• Draft annual management notice requiring all employees complete an Individual Development Plan (IDP).
• Receive, file and monitor IDPs against training requests; coordinate in-house training by a either an in-house instructor or via DVC with FSI Washington.
• Take the lead on coordinating English training for Locally Employed staff; and research and suggest Locally employed staff training opportunities to the HRO.

• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Coordinated incoming job requisitions and applications.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.