Imelda MUNGOMA
Niagara Falls,ON
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Coffee Garage
12.2019 - 07.2023
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Packaged bagels, muffins and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
Education
Certificate Diploma - Secreatarial Studies
Masai Technical Training Institute
Kajiado, Kenya08.2023
Diploma - Computer Society of Kenya
Unity College of Proffessional Studies
Buruburu03.2015
Skills
- Food Preparation and Safety
- POS System Operations
- Cash Register Operation
- Smoothie Making
- Plates Presentation
- Product Display
- Table Setting Knowledge
- Utensils and Equipment
- Team Leadership
- Menu Item Preparation
- Bank Deposits
Timeline
Barista
Coffee Garage
12.2019 - 07.2023
Certificate Diploma - Secreatarial Studies
Masai Technical Training Institute
Diploma - Computer Society of Kenya
Unity College of Proffessional Studies
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