Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imelda Gutierrez

San Diego

Summary

Professional with comprehensive experience in administrative tasks and food and beverage. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

9
9
years of professional experience

Work History

Nutrition Ambassador

Kaiser Permanente
04.2025 - Current
  • Customer Service/ ensuring protocols are met related to nutrition care
  • Incoming and outbound calls for patient meal orders
  • Attention to detail with patient diet restrictions/ meal goals


Clerk II

Kaiser Permanente
03.2023 - 04.2025
  • Scheduling patients with follow ups, post-ops, minor procedures
  • Manage provider wait lists by completing outreach to fill open schedules
  • Answer patient telephone calls and triage to appropriate provider

Contact: Charles Bragunier - charles.e.bragunier@kp.org

Appointment Center Representative

Kaiser Permanente
12.2021 - 03.2023
  • Take inbound calls/ outreach for scheduling
  • Assisted as trainer for new phone room personnel
  • Scheduling follow ups, post ops and minor procedures

Contact: Charles Bragunier - charles.e.bragunier@kp.org

Appointment Center Representative

Kaiser Permanente with Randstad USA
07.2021 - 12.2021
  • Take inbound calls for 60+ members a day using computer software
  • Use problem solving skills to assist customers in calm and kind manor
  • Schedule appointments for members/ act as liaison between members and MDs

Contact: Charles Bragunier - charles.e.bragunier@kp.org

Contact Center Representative

Renown Health
02.2021 - 06.2021
  • scheduling patients for vaccine appointments
  • Assisting patients with creation of patient portal
  • Input customer data into company's system

Contact: Katie Lunau - katie.lunau@renown.org

Customer Service Representative

LNDRY
03.2020 - 10.2020
  • Attend to customers/ Cashier responsibilities
  • Check in client items on computerized tracking system
  • Prepare/ Organize clients garments for delivery

Server / I.R.D Cashier / Lounge Host

Sheraton San Diego Hotel & Marina/ Marriott Hotels
08.2016 - 10.2019
  • Organizes food orders for delivery
  • Micros efficient
  • Exceptional Multi-tasking skills

Education

Biological Science

San Diego City College
San Diego, CA
05-2026

Associate of Science - Baking And Pastry

Art Institute of San Diego
San Diego
09-2012

Skills

  • Telephone etiquette
  • Administrative support
  • Information security
  • Schedule and calendar management
  • Multitasking Abilities
  • Flexible and adaptable
  • Customer service
  • Attention to detail

Languages

- Spanish- (80/100)
- English- (100/100)

Timeline

Nutrition Ambassador

Kaiser Permanente
04.2025 - Current

Clerk II

Kaiser Permanente
03.2023 - 04.2025

Appointment Center Representative

Kaiser Permanente
12.2021 - 03.2023

Appointment Center Representative

Kaiser Permanente with Randstad USA
07.2021 - 12.2021

Contact Center Representative

Renown Health
02.2021 - 06.2021

Customer Service Representative

LNDRY
03.2020 - 10.2020

Server / I.R.D Cashier / Lounge Host

Sheraton San Diego Hotel & Marina/ Marriott Hotels
08.2016 - 10.2019

Biological Science

San Diego City College

Associate of Science - Baking And Pastry

Art Institute of San Diego
Imelda Gutierrez