Imelda Clemente

Promoted to manage the Glazier and Painter apprenticeship program registration and training across three locations, ensuring compliance with MLTSD standards while

coordinating Health & Safety course scheduling.

• Ensured that all apprentice contracts were properly completed which included proof of education, payment, proof of work hours, and registered with the MLTSD.
• Effectively created and sent out class invitations for each location ensuring proper responses for confirmation were received in order to meet tight deadlines for funding.
• Analyzed apprenticeship data in Excel to identify trends and outcomes for Board presentation.
• Prepared detailed reports for MLTSD and stakeholders on program performance metrics.
• Oversaw logistics and resources for Health & Safety training sessions across all locations.
• Ensured proper certification management for staff and apprentices during training sessions.

Key Achievements

• Streamlined registration and enrollment processes, enhancing efficiency by 25% while ensuring compliance.
• Efficiently organized and coordinated a last-minute pre-apprenticeship program, including scheduling classes and ensuring adherence to MTCU guidelines and curriculum standards.
• Assisted organizing a partnership with Fir Grove Community Center to manage a project where Glazier and Painter apprentices applied their basic class skills to upgrade the entire daycare classroom providing valuable hands-on experience and improving community resources.
• Organized and partnered with the Hammerheads Program, an organization assisting at-risk youth, to create and deliver a targeted 4-week training session focused on essential Health & Safety certifications, providing a pathway for participants to enter the industry during periods when regular apprenticeship classes were not running utilizing the training centre effectively.

Promoted to manage the coordination of all Health & Safety training programs across three locations. Courses included Working at Heights, WHMIS, Confined Space Entry, and other provincially regulated safety training.

• Coordinated delivery of First Aid/CPR, Working at Heights, and WHMIS courses with external providers and internal instructors.
• Maintained accurate records of training completion and certifications, ensuring compliance with regulatory standards.
• Assisted in developing and implementing health and safety policies and procedures.
• Served as primary contact for health and safety inquiries from apprentices, staff, and union representatives.
• Managed instructor availability, classroom bookings, and participant registrations to streamline operations.
• Handled high volumes of scheduling requests and inquiries from union members, employers, and jobsite supervisors.

Key Achievements

• Developed a centralized Health and Safety training calendar and implemented comprehensive training schedules for apprentices and staff.
• Implemented weekend online WHMIS training, certifying all participants without instructor presence
• Reduced scheduling conflicts and participant no-shows by introducing a more efficient reminder system.
• Supported the transition to an online course management platform, improving participant tracking and communication.
• Enhanced course availability by optimizing use of instructors and training rooms across all three locations.

Offered full-time position following successful performance during contract assignment through Adecco Staffing . Took on increased administrative responsibilities and began assisting with Health & Safety training.

• Developed strong relationships with union representatives, apprentices, and staff through excellent customer service skills.
• Scheduled appointments for senior management team members using Outlook calendar system.
• Coordinated and managed daily administrative operations of the office.
• Provided administrative support for Glazier and Painter apprenticeship classes and Health & Safety courses across 3 locations.
• Processed financial documents, contracts, expense reports and invoices.
• Maintained accurate records of all trainings conducted.
• Managed training calendars to inform participants of upcoming training session topics and dates.

Key Achievements

• Improved office efficiency by implementing a new filing system, resulting in a 20% reduction in document retrieval time.
• Frequently recognized by the Board of Directors for reliability, attention to detail, and professionalism.

Placed through Adecco Staffing Agency to support a non-profit trades training centre affiliated with International Union of Painters and Allied Trades, operating in Toronto, Ottawa, and Hamilton.

• Provided administrative support for Glazier and Painter Apprenticeship classes and health and safety courses across three locations.
• Assisted in training schedules, booked classrooms, and prepared course materials for instructors and students across three locations.
• Learned internal systems quickly, and began contributing to training scheduling efforts.

Key Achievements

• Offered a full-time position within 2 months due to high performance and reliability.
• Demonstrated strong adaptability and initiative in a fast-paced training environment