Summary
Overview
Work History
Skills
Languages
Timeline
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Imelda Carroll

Coarsegold,CA

Summary

Driven professional with a background at United Health Centers, excelling in patient service and insurance coordination. Skilled in dental terminology and EMR software, adept at multitasking and enhancing patient experiences. Demonstrated success in improving patient trust and streamlining appointment processes. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

22
22
years of professional experience

Work History

Dental Receptionist

United Health Centers
04.2003 - Current
  • Provided excellent customer service by promptly addressing patient inquiries via phone,, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Answered telephone calls to schedule and confirm appointments, offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

Skills

  • Phone and Email Etiquette
  • Dental Terminology
  • Excellent multitasking capability
  • Appointment Scheduling
  • Experience with various dental EMR software
  • Experience with insurance coordination
  • Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Dental Receptionist

United Health Centers
04.2003 - Current

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Imelda Carroll