IMELDA CAGUITE

. Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.

. Removed bed sheets & towels from rooms and make bed.

• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

• Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
• Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
• Spoke clearly and persuasively in positive or negative situations and responded well to questions.

• Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
• Reduced guest complaints with proactive communication and addressing issues promptly.
• Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
• Communicated repair needs to maintenance staff.
• Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
• Managed staff of [Number] housekeepers.

• Ensured compliance with health and safety regulations.
• Maintained clean and professional appearance during work shift.
• Maintained clean and orderly work station.
• Changing linens/make bed in each room requested.
• Dusting furniture and windows,vacuum /sweep and mop all floors.
• Cleaning the closet and kitchen,dinning and bathroom.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

• Kept guest and work areas clean, organized, and sanitized per established standards.
• Reduced food waste by implementing proper inventory tracking and storage practices.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Ordered new supplies and food to maintain service levels.
• Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.

• Assisted chefs in food preparation tasks, resulting in timely meal service.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to ensure smooth workflow during peak hours.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Enhanced kitchen efficiency by maintaining clean and organized workstations.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Investigated daily variances and corrected errors to resolve discrepancies.
• Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
• Contacted customers to immediately find resolutions for escalated issues.
• Delivered exceptional project management and addressed complex business strategy for senior leadership.
• Negotiated favorable terms with vendors resulting in cost savings without compromising quality or delivery timelines.

• Interacted with customers by phone, email, or in-person to provide information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.