Summary
Overview
Work History
Education
Skills
Timeline
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Imelda Basudde

Toronto

Summary

Enthusiastic and passionate restaurant Server and Hostess with 2+ years in hospitality and 6+ years in customer service. Friendly, upbeat and sociable with proven success in fast paced environments, providing exceptional service to high profile and VIP customers. Knowledgeable with Sevenrooms reservation system and Smart Serve certified.

Overview

5
5
years of professional experience

Work History

Server/Hostess

Regulars Bar
09.2021 - 06.2022
  • Coordinated with kitchen staff to ensure timely and accurate delivery of orders
  • Handled cash transactions
  • Serve and take guest food and drink orders
  • Use Sevenrooms to organize seating and make reservations
  • Answer calls and emails
  • Aide with social media management/content creation
  • Open and close, clean up and take down

Hostess

Rosebowl Steak & Seafood
08.2019 - 04.2020
  • Greet, welcome and seat guest
  • Take reservations
  • Answer calls and tend to guests needs
  • Assist servers

Administrative Assistant

Public Order Emergency Commission
06.2022 - 03.2023
  • Organize and book travel including transportation to and from flight/train, meals, and hotel using Global Business Travel
  • Coordinate staff meetings
  • Manage staff schedules and maintaining shared calendar
  • Filing and putting together legal documents
  • Answer calls and emails on behalf of staff

Hostess/Coat Check Attendant

Rebel
09.2021 - 12.2021
  • Responsible for collecting, storing, and returning coats and items dropped off by guests.
  • Maintain and organize coat check area ensuring cleanliness at all times
  • Welcoming and directing guests, providing them with information regarding the events.

Server

PPL Night Club
10.2017 - 08.2019
  • Taking customer orders and delivering to table
  • Booking and reserving booths
  • Tending to VIP clients
  • Handling cash/payment at the end of the night
  • Aide with social media management/content creation

Education

Bachelor of Arts - Public Relations

Humber College
Toronto, ON
04.2027

Certificate - Sound And Music Production

Recording Arts Canada
Toronto, ON
08.2022

High School Diploma -

St. Patrick's High School
Ottawa, ON
06.2017

Skills

  • Strong communication skills
  • Customer service expertise
  • Problem-solving skills
  • Organization
  • Excellent memorization skills
  • Personable and social

Timeline

Administrative Assistant

Public Order Emergency Commission
06.2022 - 03.2023

Server/Hostess

Regulars Bar
09.2021 - 06.2022

Hostess/Coat Check Attendant

Rebel
09.2021 - 12.2021

Hostess

Rosebowl Steak & Seafood
08.2019 - 04.2020

Server

PPL Night Club
10.2017 - 08.2019

Bachelor of Arts - Public Relations

Humber College

Certificate - Sound And Music Production

Recording Arts Canada

High School Diploma -

St. Patrick's High School

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Imelda Basudde