Summary
Overview
Work History
Education
Skills
References
Timeline
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Imara Ismath

Mississauga,ON

Summary

Highly motivated professional and hard working student who is eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

5
5
years of professional experience

Work History

Sales Associate

GUESS? Inc.
01.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

SENIOR CUSTOMER SERVICE AGENT

United Parcel Service - (UPS) (Fits Express PVT LTD)
02.2021 - 05.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

JUNIOR OFFICER -TRADE AND IMPORT

M. M. Noorbhoy & Co (PVT) Ltd
08.2020 - 05.2021
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Responded to calls regarding domestic disturbances and civil complaints.
  • Enforced speed and parking laws by issuing citations and tickets after infractions.

TRAINEE BANKING ASSOCIATE

Hatton National Bank (HNB)
08.2018 - 02.2019
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Learned new materials, processes, and programs quickly.
  • Supported organizational objectives with help from existing employees.
  • Handled day-to-day customer or client questions via telephone or email.

Education

Graduate Certificate - Project Management

Algoma University
Mississauga, ON
09.2025

Bachelor of Arts - Human Resource Management

University of Northampton
UK
04.2022

Skills

  • Microsoft office
  • Training and Development
  • Client Engagement
  • Coaching and Mentoring
  • People Management
  • Key Performance Indicators (KPI)
  • Verbal and Written Communication
  • Leadership
  • Work Planning and Prioritization

References

  • L A M HISHAM, Hatton National Bank, Deputy General Manager, Hisham.ally@gmail.com
  • ZUHRY HASSAN, Hatton National Bank, Senior Relationship Manager, Zuhry@gmail.com

Timeline

Sales Associate

GUESS? Inc.
01.2023 - Current

SENIOR CUSTOMER SERVICE AGENT

United Parcel Service - (UPS) (Fits Express PVT LTD)
02.2021 - 05.2023

JUNIOR OFFICER -TRADE AND IMPORT

M. M. Noorbhoy & Co (PVT) Ltd
08.2020 - 05.2021

TRAINEE BANKING ASSOCIATE

Hatton National Bank (HNB)
08.2018 - 02.2019

Graduate Certificate - Project Management

Algoma University

Bachelor of Arts - Human Resource Management

University of Northampton

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Imara Ismath