Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Imanuel Teofilovic

Imanuel Teofilovic

Toronto,Canada

Summary

I'm a motivated professional with solid experience in customer service and handling conflicts, especially from my time at TAC Sports and St. Jude. I’m great at creating welcoming spaces and building strong relationships, which helps bring teams together. I’m comfortable using Microsoft Excel, and I always try to communicate clearly and with empathy, making sure both clients and coworkers have a good experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Soccer Referee

Ontario Soccer Association
Toronto, Canada
05.2022 - Current
  • Maintained professionalism with coaches, players, and spectators while managing conflicts on the field.
  • Managed difficult situations efficiently, mediating disputes between players or coaches when necessary.

Production/Crew Member

Tim Hortons
Barrie, Canada
02.2025 - 04.2025
  • Memorized menus, specials, and dietary accommodations to assist guests with informed choices.
  • Ran the production for products and would time manage effectively.
  • Handled customer complaints professionally, resolving issues to maintain a positive dining experience.

Head Soccer Coach

Toronto Athletic Club
Thornhill, Canada
09.2023 - 02.2025
  • Convinced potential players to join our academy.
  • Created an inclusive environment where diverse backgrounds were respected, leading to increased unity amongst teammates.
  • Built strong relationships with parents and guardians to maintain open lines of communication regarding player progress and expectations.

Student Support Assistant

St. Jude
Toronto , Ontario
06.2024 - 08.2024
  • Answered phone to respond to questions and route callers to appropriate employee.
  • Maintained records of customer service interactions using CRM software systems.
  • Created spreadsheets and reports using Microsoft Excel.

Camp Counselor

TAC Sports
Toronto , ON
03.2023 - 03.2023
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.

Education

Bachelor of Arts - Business Economics

York University
Toronto, None
05-2029

High School Diploma -

Lawrence Park Collegiate Institute
Toronto, ON
06-2024

Skills

  • Customer service
  • Microsoft Excel
  • Conflict resolution
  • Effective communication
  • Multicultural understanding
  • Time management
  • Emotional awareness
  • Peer counseling

Certification

  • Ontario Soccer-Licensed Entry level Soccer Referee, 2022
  • Ontario Soccer-Respect in sport, 2023
  • Ontario Soccer - Soccer for life Coaching certification, 2023
  • Smart Serve Certification, 250214644434, 2025
  • Microsoft Excel - Coursera, 2025

Languages

English
Native/ Bilingual
French
Full Professional
Serbian
Full Professional
Creole
Full Professional
Spanish
Limited

Timeline

Production/Crew Member

Tim Hortons
02.2025 - 04.2025

Student Support Assistant

St. Jude
06.2024 - 08.2024

Head Soccer Coach

Toronto Athletic Club
09.2023 - 02.2025

Camp Counselor

TAC Sports
03.2023 - 03.2023

Certified Soccer Referee

Ontario Soccer Association
05.2022 - Current

Bachelor of Arts - Business Economics

York University

High School Diploma -

Lawrence Park Collegiate Institute

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Imanuel Teofilovic