Imanpreet Kaur
Delta,BC
Summary
Experienced in coordinating merchandising strategies, creating visually appealing displays, and managing inventory to support sales objectives. Demonstrated ability to set team goals aligned with organizational targets while conducting performance evaluations and providing constructive feedback. Proven track record in enhancing productivity through effective team supervision and conflict resolution, ensuring a positive work environment. Skilled in customer service, successfully addressing client needs and fostering relationships through proactive communication and follow-up.
Experienced Assistant Team Leader with background in coordinating team activities, facilitating communication, and providing support to management. Bring strengths in leadership, problem-solving, and strategic planning. Demonstrated ability to motivate teams towards achieving common goals and improving overall productivity. Past roles highlighted impactful contributions through streamlining processes and enhancing team collaboration.
Overview
4
4
years of professional experience
Work History
Assistant Team Leader ( MANAGER)
Dollarama
Surrey, British Columbia
11.2022 - 05.2025
- Set goals and objectives for the team in line with organizational objectives.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Monitored workflow and identified areas for improvement in order to maximize productivity levels.
- Provided guidance to team members on various aspects of their job roles.
- Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
- Coordinated merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Delegated daily tasks to team members to optimize group productivity.
Customer Service Representative
Ekamjot clothing boutique
02.2021 - 08.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Kwantlen Polytechnic University
Surrey, BC10-2024
Skills
- Customer service
- Team building
- Employee training
- Visual merchandising
- Inventory management
- Performance evaluation
- Goal setting
- Microsoft windows XP professional
- Leadership
- Client communication
- Verbal and written communication
- Expectation setting
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Flexible schedule
- Overseeing daily activities
- Team supervision
- Coaching and mentoring
- Safety processes and procedures
- Shift scheduling
Languages
English
First Language
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Assistant Team Leader ( MANAGER)
Dollarama
11.2022 - 05.2025
Customer Service Representative
Ekamjot clothing boutique
02.2021 - 08.2022
High School Diploma -
Kwantlen Polytechnic University